AT&T SYSTEM 25 Manual page 118

Answering Calls
3
Direct Trunk Attendant Console (DTAC)
On a Direct Trunk Attendant Console, trunks terminate on Personal Line buttons, where
outside calls are answered and originated. The console can have several incoming calls
ringing simultaneously.
If a DTAC automatically selects a line when the handset is lifted to place a call, it has been
assigned the "prime line preference" option. If the DTAC automatically selects the ringing
line when the handset is lifted to answer a call, it has been assigned the "ringing line
preference" option.
The procedures in this section assume the DTAC has both ringing line preference and prime
line preference (on a System Access button). If these options have not been administered,
the appropriate line button must be pressed at the beginning of most procedures.
Switched Loop Attendant Console (SLAC)
Only one call can come into the SLAC at a time. Calls are held in a "queue" until the
attendant becomes available. (A console is available to incoming calls only when no other
calls are active, and at least one loop is idle. ) All incoming calls are answered at one of the
five LOOP buttons. (The system selects LOOP buttons in a rotating sequence for receiving
calls.) When an incoming call rings, the green light next to the selected LOOP flashes.
The SLAC has a display that shows the source of the incoming call, as well other
information. Most of the feature descriptions in this section show typical displays. See
the entry for "Display" on page 2-31 in the "Voice Terminal Features" section for more
information.
DTAC and SLAC
Answering a Call
1
Lift the handset.
The green light changes from flashing to steadily lit.
2 Talk to the caller.
Answering Calls 3 - 1