AT&T SYSTEM 25 User Manual
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AT&T SYSTEM 25 User Manual

AT&T SYSTEM 25 User Manual

Multifeature single-line terminal
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555-520-707
Issue 1, June
1987
AT&T SYSTEM 25
MULTIFEATURE
SINGLE-LINE
TERMINAL
USER GUIDE

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Summary of Contents for AT&T SYSTEM 25

  • Page 1 555-520-707 Issue 1, June 1987 AT&T SYSTEM 25 MULTIFEATURE SINGLE-LINE TERMINAL USER GUIDE...
  • Page 2 Call: 800-432-6600, Monday to Friday between 7:30 am and 6:00 EST, or Write: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 MultiFeature Single-Line Terminal User Guide Prepared by System 25 Document Development Group in Cooperation with the Technical Documentation Group...

  • Page 3: Table Of Contents

    Contents Introduction Features Account Codes Call Accountability Call Following (Forwarding) Call Pickup Conference Call Hold Incoming Calls Group Memory Dialing Night Service Paging Park Placing Calls Memory Buttons Programming Speed Dialing Codes Programming Redial Speakerphone Speed Dialing Transfer Waiting Call Glossary Quick Reference Card...

  • Page 4: Introduction

    Your voice terminal is ready to use as soon as it’s connected to System 25. So as you learn to use the features, you can make and receive calls with your voice terminal just as you would with an ordinary telephone. The instructions in the owner’s manual that came in the box with the set explain how to assemble your voice terminal and connect it to the system.
  • Page 5 The 420 Speakerphone terminal, the Figure 1 shows one kind of multifeature single-line 420 Speakerphone, with key parts identified and the handset removed. The sections following Figure 1 describe the voice terminal’s buttons, dial signals, and tones. 420 Speakerphone FIGURE 1 Emergency Frequently Number...
  • Page 6 Buttons A multifeature single-line terminal can have two kinds of buttons: fixed buttons and memory buttons. While all voice terminals in this series have fixed buttons, some models don’t have memory buttons. If your voice terminal doesn’t have memory buttons, you can disregard references to memory buttons in this guide.
  • Page 7 sure that you label the buttons appropriately. Figure 2 shows how to remove the plastic cover from the label card on the 420 Speakerphone using your thumb and forefinger to press up from the bottom and down from the top. Removing the plastic cover from the label strip FIGURE 2 You should use a pencil to label the buttons so that you can...
  • Page 8 Dial Switch FIGURE 3 Dial Switch Tone Pulse Handset Tones System 25 signals you with tones that are heard through the handset. The tones and their descriptions are listed below. llllllllIllIlllllllllllllllllllllllllllllllll DIAL TONE (a continuous steady tone) You can dial.
  • Page 9 Your call is waiting in line for the preferred route. You may wait by staying off hook or you may hang up and try again later. Ringing Tones System 25 signals you with three distinctive rings. The rings and their descriptions are listed below. IlllllllllllllllllllllllIIllIl...

  • Page 10: Features

    Features Account Codes For bookkeeping purposes, your System Administrator may assign account codes to use with certain calls. You will be disconnected from your call when you dial the feature access code (* 0), so do not dial it until you have finished your conversation. Follow these steps to enter an account code.

  • Page 11: Call Accountability

    Call Accountability You can use your PDC at any voice terminal to place toll calls that will be billed to you. Follow these steps to bill calls to your PDC. Lift the handset (or press ) and listen for dial tone. Dial PDC, where PDC is your PDC.

  • Page 12: Call Following (Forwarding)

    Call Following (Forwarding) You can have your calls forwarded to another voice terminal by signing in your PDC at that voice terminal. To cancel the request, you may either sign out your PDC from that other voice at your own voice terminal. terminal or sign in PDC at a Voice Terminal Signing In Your...

  • Page 13: Call Pickup

    Call Pickup Call pickup is both fixed and assignable. Your System Administrator will notify you if you have been assigned to a call pickup group. Call pickup is also a fixed feature since you can answer a call to another voice terminal, whether or not you pickup group.

  • Page 14: Conference Call

    Conference Call You can set up a three-party conference that includes other System 25 stations as well as outside callers. When you are in conference, you can drop the second party and continue talking to the first. However, you cannot drop the first party and continue talking to the second.

  • Page 15: Hold

    Hold You can use to put a call on hold while you attend to other matters and then ‘return to the held call. But if you want to put a call on hold, place another call, and then return to the held call, you must use to hold and retrieve the call.

  • Page 16: Incoming Calls Group

    Incoming Calls Group You may be in an incoming calls group, which is also known as a Direct Group Calling (DGC) group. Calls to an incoming calls group are distributed among the group members. Members may leave the group temporarily, to prevent calls being sent to their voice terminal.

  • Page 17: Memory Dialing

    Memory Dialing You can program telephone numbers, account codes, feature access codes, and speed dialing codes into the memory buttons on your voice terminal. Then you can dial the programmed number simply by pressing the appropriate memory button. For instructions on programming numbers into memory buttons, see the section titled Programming Memory Buttons.

  • Page 18: Night Service

    Night Service When the Attendant leaves for the night, the system can be set so that incoming calls ring a night bell. Follow the steps below to answer calls that ring the night bell. See your System Administrator for the night service access code. Lift the handset (or press ) and listen for dial tone.

  • Page 19: Paging

    Paging If your company has a paging system, you may access the system by dialing a code. See your System Administrator for the paging access code. to access the paging system. Follow these steps ) and Lift the handset (or press listen for dial tone.

  • Page 20: Park

    Park Parked calls are held calls that can be picked up from any voice terminal within your System 25. If a parked call is not picked up within two minutes, it will ring at the voice terminal that parked the call. Only one call can be parked at a time by a voice terminal.

  • Page 21: Placing Calls

    Placing Calls You can call people inside and outside your company using If you use , you can either the handset or place a call and talk with the other person without lifting your handset. Your System Administrator will give you the required outside line access codes.
  • Page 22 Placing Calls (Continued) Placing an Outside Call Lift the handset (or press ) and listen for dial tone. — If you press , the red light next to it turns on. Dial the outside line access code and listen for dial tone.

  • Page 23: Programming Memory Buttons

    Programming Memory Buttons You can program frequently dialed numbers or feature access codes into your voice terminal’s memory buttons. Then, when you want to dial a number stored in a memory button, you simply press the button and the voice terminal automatically dials the number.
  • Page 24 Programming Memory Buttons (Continued) Press the memory button where you want to store the number. — Two quick beeps (rather than the usual confirmation tone of three short tones) confirm that the number has been stored in memory. Note If you hear a series of five beeps, the number has not been stored.
  • Page 25 Programming Memory Buttons (Continued) Using Redial to Store a Number When you make a telephone call, you can program the number you dialed into a memory button without redialing it. This procedure works only if you dialed the number from the dial pad to make the call, and if you haven’t dialed any other digits since making the call.

  • Page 26: Programming Speed Dialing Codes

    You can program telephone numbers, account codes, and System Speed Dialing codes into your Personal Speed Dialing codes. System 25 allows you to program strings of numbers and special characters (28 characters maximum) into the dialing codes. The first part of this section describes, with examples, how to use special characters when programming.
  • Page 27 Programming Speed Dialing Codes (Continued) Using # with System Speed Dialing Codes When you wish to have a System Speed Dialing code as part of your stored number, you should use a single # for the code. For example, you may wish to program the System Speed Dialing code # 100 into a Personal Speed Dialing code.

  • Page 28: Redial

    Redial You can redial the last inside or outside number you dialed (up You cannot use to redial to 15 digits) by using a number that has a pressed within it. Follow these steps to redial the last number you dialed. Lift the handset (or press ) and listen for dial tone.

  • Page 29: Speakerphone

    Speakerphone If you have a 420 Speakerphone, you can use to place or answer calls without lifting the handset. Placing a Call Without Lifting the Handset P r e s s — turns on. The red light next to Listen for dial tone and then dial the telephone number.
  • Page 30 Speakerphone (Continued) Ending a Call Press — The red light next to turns off .

  • Page 31: Speed Dialing

    Speed Dialing Speed dialing allows you to use dialing codes to dial telephone numbers or enter account codes. There are two kings of speed dialing—System and Personal. System Speed Dialing codes, # 100 – # 189, are programmed by the System Administrator and are used for numbers that are frequently called by several people in your company.

  • Page 32: Transfer

    Transfer You can easily transfer calls to another System 25 voice terminal. You can also transfer some calls to outside lines. However, you should see your System Administrator for more information about this type of transfer. When you transfer a call, the...

  • Page 33: Waiting Call

    Waiting Call While you are using your phone, you may be notified of a waiting call by one short tone heard through the handset. Only outside calls forwarded by the Attendant send a waiting call tone. To answer the waiting call, you must either end the existing call or place it on hold.

  • Page 34: Glossary

    (reorder tone) misdialed, or restricted. sequence of characters (digits, “*”, or “#”) feature access that allows you to access System 25 code features. button that has a fixed feature and label. It fixed button...
  • Page 35 Also known as direct group calling, DGC group. call between two or more System 25 voice inside call terminals. It is signaled by one long ring. feature that allows you to program a...
  • Page 36 Outside lines may be accessed by dialing an access code. paging feature that allows you to access paging equipment from System 25 voice terminals. park feature like hold except that it allows you to answer the parked call from any voice terminal.
  • Page 37 (See flash.) System person responsible for assigning features overseeing System 25 operation. (The Administrator person to contact when questions or problems arise.) feature that allows you to connect the transfer person you’re talking with to another...
  • Page 38 AT&T System 25 QUICK REFERENCE CARD- Multifeature Single-Line Terminal User Guide FEATURE ACCESS CODES FEATURE CODE To Answer a Waiting Call (after putting original call on hold) * 7 0 To Answer a Call Ringing at a Voice Terminal in your Call Pickup Group...
  • Page 39 AT&T System 25 QUICK REFERENCE CARD- Multifeature Single-Line Terminal User Guide SYSTEM SPEED DIALING NUMBERS CODE TELEPHONE NUMBER DIALING CODES CODE DESCRIPTION Your PDC Your Account Code(s) Your DDC Facility Access Code(s) PERSONAL SPEED DIALING NUMBERS TELEPHONE NUMBER CODE Attendant...

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