Problems With Internet Access; Problems With The Password; Table 160 Troubleshooting Internet Access; Table 161 Troubleshooting The Password - ZyXEL Communications Prestige 662H Series User Manual

48.6 Problems with Internet Access

Table 160 Troubleshooting Internet Access

PROBLEM
I cannot access
the Internet.
Internet
connection
disconnects.

48.7 Problems with the Password

Table 161 Troubleshooting the Password

PROBLEM
I cannot
access the
Prestige.
Chapter 48 Troubleshooting
CORRECTIVE ACTION
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to the
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See the
General Setup chapter for details.
For wireless stations, check that both the Prestige and wireless station(s) are using
the same ESSID, channel, WEP keys (if WEP encryption is activated) and
authentication method.
Check the schedule rules. Refer to the
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
the WAN Setup chapter (web configurator) or the
chapter (SMT).
Contact your ISP.
CORRECTIVE ACTION
The username is "admin". The default password is "1234". The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to the
Introducing the Web Configurator
including the password.
Prestige 662H/HW Series User's Guide
Problems with the DSL LED
Call Scheduling chapter (SMT).
Remote Node Configuration
Resetting the Prestige
chapter). This restores all of the factory defaults
section.
Menu 1
section in the
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