Service Request Protocol - Abbott PLEX-ID SP User Manual

Cont.
12 The requested movement is not
allowed
13 The plastic tip comb is not
attached to the holder
14 The magnetic head is not inserted
to holder
15 The command is not recordable
Code Warning
100 Timer expired
Service request
Abbott Laboratories
If the PLEX-ID SP requires service, contact your local Abbott
Molecular representative. Do not under any circumstances send the
protocol
instrument for service without prior contact. It is imperative to indicate
the fault and nature of the required service. This will ensure a faster
return of the instrument to the customer.
Check "Packing for service" on page 65. You will find instructions on
how to proceed before shipping the instrument for service.
Check that any necessary decontamination procedure has been carried
out before packing. Refer to "Decontamination procedure" on page 64.
Ensure that the return authorization number (RGA) is sent with the
instrument.
The Abbott Molecular technical service department will keep you up to
date with the progress of service and provide you with any further
details you might need, for example, on maintenance, serviceability,
troubleshooting and replacement.
Press the button twice.
STOP
Check if the tips are present. If it looks all right, turn ON and OFF, and run
the check protocol according to the magnet head and plastics you are
using (see "Operational check" on page 35).
Check that the magnets are fully inserted.
Contact authorized technical service.
Description
Contact authorized technical service.
Troubleshooting Guide

Service request protocol

PLEX-ID SP User Manual 10/2009 N09455 79