Invu Sensor Band™ Troubleshooting - Nuvo invu User Manual

8.5 INVU Sensor Band™ Troubleshooting
# Symptom
The INVU Sensor
Band™ does not turn
ON.
A red blinking light
appears on the On/Off
Button LED indicator.
INVU Sensor Band ™
does not charge.
The INVU Sensor
Band™ is dirty/sticky.
The INVU Sensor
Band™ is damaged.
Note:
If a problem persists, please contact Nuvo Group customer support at
support@nuvocares.com
NV-UMLS-0001
Table 8-4. Band troubleshooting
Cause
The battery is depleted or
there is a band
malfunction.
The battery is depleted
(below 20% capacity).
Charger or band
malfunction.
Or
No electricity in the wall
socket.
Continuous use.
Improper use/storage/on
arrival.
or at 1-800-554-9041 (USA only).
Invu by Nuvo™User Manual
Troubleshooting
Required Action
Recharge the battery, using the
INVU recharger only, for at least 60
minutes.
If the problem persists, contact
customer support at:
support@nuvocares.com
554-9041 (USA only).
Recharge the battery, using the
INVU recharger only, for at least
60 minutes.
After recharging, verify that the
charging LED light turns steady
green\blue before starting a
monitoring session.
If the problem persists, contact
customer support at:
support@nuvocares.com
554-9041 (USA only).
Verify you have used only the
INVU recharger.
Check the wall socket or try
another socket.
Verify you have charged the
sensor band.
If the problem persists, contact
customer support at:
support@nuvocares.com
554-9041 (USA only).
Use an alcohol-based, cleaning
spray. Make sure to eliminate any
gel residuals after each use.
Contact Nuvo Group customer
support at:
support@nuvocares.com
554-9041 (USA only).
or 1-800-
or 1-800-
or 1-800-
or 1-800-
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