General Troubleshooting - Nuvo invu User Manual

Troubleshooting

General Troubleshooting

8.4 General Troubleshooting
Problem
No Network Error.
Server Error.
Device Time Is Not
Synchronized.
Note:
If a problem persists, please contact Nuvo Group customer support at
support@nuvocares.com
60
Table 8-3. General problems
Cause
Wi-Fi network or cellular
Internet provider is
disconnected.
Server error occurred
during the operation.
Time and date on the
device are not
automatically
synchronized.
or at 1-800-554-9041 (USA only).
Recommended Actions
Check that your Internet is
working properly.
Refresh Wi-Fi/cellular Internet
connection (turn Off and back
On).
Check the status of your data
plan with your cellular provider
to ensure you have sufficient
credit (not applicable if you are
using Wi-Fi).
Consider switching between Wi-
Fi and cellular data plan.
Please note that using a Wi-Fi
connection is recommended.
Please note that in areas where
there is a Firewall (such as medical
centers or government facilities) it is
advised to use a cellular data plan.
Check that your Internet
connection is working properly.
Try again later.
If the problem persists, please
remove the sensor band from your
abdomen and contact customer
support at support@nuvocares.com
or 1-800-554-9041 (USA only).
Go to Settings of your mobile
device.
Enable automatic
synchronization of date and time
on the device.
Press TRY AGAIN.
Nuvo Group Ltd.