Nuvo invu User Manual page 64

Troubleshooting
Monitoring Session Troubleshooting
System Errors
Bluetooth connection
problem.
Server Error.
INVU Sensor Band
Turned Off By User.
INVU Sensor Band
Internal Error.
58
Cause
Poor Bluetooth connection
between the mobile device
and the sensor band.
A server error occurred
during the session.
The On/Off power button
was pressed during the
session process.
The INVU Sensor Band was
turned Off due to a
technical issue.
Recommended Actions
If the problem persists, please
contact customer support at
support@nuvocares.com
554-9041 (USA only).
Bring your phone closer to the
sensor band.
Make sure there are no obstacles
between your phone and the
sensor band.
Disconnect other devices or apps
connected to your Wi-Fi or
Bluetooth network.
Connect your phone to a 5 GHz
Wi-Fi network (if available)
Press CLOSE or CONTINUE.
If the problem persists, please
contact customer support at
support@nuvocares.com
554-9041 (USA only).
Press the CLOSE button.
Restart the session.
If the problem persists, please
contact customer support at
support@nuvocares.com
554-9041 (USA only).
Turn the sensor band On.
Verify the controller LED light
turns to steady blue.
Press CLOSE.
Start the session again.
If the problem persists, please
contact customer support at
support@nuvocares.com
554-9041 (USA only).
Turn the sensor band Off and
back On.
Verify the controller LED light
turns steady blue or green.
Start the session again.
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