Invu Sensor Band™ Troubleshooting - Nuvo INVU User Manual

Troubleshooting
INVU Sensor Band™ Troubleshooting
8.5 INVU Sensor Band™ Troubleshooting
# Symptom
The INVU Sensor
Band™ does not turn
ON.
A red blinking light
appears on the On/Off
Button LED indicator.
INVU Sensor Band ™
does not charge.
The INVU Sensor
Band™ is dirty/sticky.
The INVU Sensor
Band™ is damaged.
Note:
If a problem persists, please contact Nuvo Group customer support via the support
chat in the app or at
80
Table 8-4. Band troubleshooting
Cause
The battery is depleted
or there is a band
malfunction.
The battery is depleted
(below 20% capacity).
Charger or band
malfunction.
Or
No electricity in the wall
socket.
Continuous use.
Improper
use/storage/on arrival.
support@nuvocares.com
Required Action
Recharge the battery, using the INVU
recharger only, for at least 60
minutes.
If the problem persists, contact
customer support via the support chat
in the app or at:
support@nuvocares.com
554-9041 (USA only).
Recharge the battery, using the
INVU recharger only, for at least 60
minutes.
After recharging, verify that the
charging LED light turns steady
green\blue before starting a
monitoring session.
If the problem persists, contact
customer support via the support chat
in the app or at:
support@nuvocares.com
554-9041 (USA only).
Verify you have used only the INVU
recharger.
Check the wall socket or try
another socket.
Verify you have charged the sensor
band.
If the problem persists, contact
customer support via the support chat
in the app or at:
support@nuvocares.com
554-9041 (USA only).
Use an alcohol-based, cleaning spray.
Make sure to eliminate any gel
residuals after each use.
Contact Nuvo Group customer support
via the support chat in the app or at:
support@nuvocares.com
554-9041 (USA only).
or at 1-800-554-9041 (USA only).
or 1-800-
or 1-800-
or 1-800-
or 1-800-
Nuvo Group Ltd.