Nuvo invu User Manual page 63

System Errors
Slow internet
connection.
NV-UMLS-0001
Cause
Server Is Offline or
Unreachable.
Data transfer via the
Internet is not working.
This might indicate that the
cellular data plan is
exhausted, or there is no
access to Internet
connectivity via Wi-Fi.
Poor Wi-Fi or mobile data
connection.
Invu by Nuvo™User Manual
Troubleshooting
Recommended Actions
to the server and the session will
continue.
If the Internet connectivity is not
restored within those 5 minutes the
session will fail with an error.
Check your Internet connection.
Try loading any web page using
the browser on your mobile
device.
Restart your Wi-Fi router or
check your cellular data plan.
Restart the session.
If the problem persists, please
contact customer support at
support@nuvocares.com
554-9041 (USA only).
If this message appears while
monitoring:
Avoid initiating or answering
calls during the session.
Close the apps and disconnect
the devices taking up your
Internet bandwidth.
Consider switching between Wi-
Fi and mobile data network.
Press CONTINUE.
If this message appears after a failed
monitoring attempt:
Close the apps and disconnect
the devices taking up your
Internet bandwidth.
Make sure you are close to your
Wi-Fi router and there are no
walls or obstacles in between.
Consider switching between Wi-
Fi and mobile data network.
Press CLOSE.
Restart the session.
Avoid initiating or answering calls
during the session.
or 1-800-
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