Nuvo invu User Manual page 62

Troubleshooting
Monitoring Session Troubleshooting
System Errors
Detection Problem
while in-session mode
("Detecting" message
will appear in the
middle of the circle).
INVU Sensor Band
Connectivity Problem
Network Connectivity
Problem.
56
Cause
There was a problem with
the detection of the
maternal heart rate for
more than 1 minute during
the monitoring session.
The sensor band is not
properly attached to the
abdomen.
Data transfer problem
between the mobile device
and the sensor band during
the session.
Wi-Fi network or cellular
Internet provider is
disconnected during the
signal quality phase.
Internet connection - Wi-Fi
or Cellular - was turned off
during the session.
Recommended Actions
Perform the next session while
seated, reclining or laying on
your back.
Minimize your movements as much
as possible during the session!
Re-attach the sensor band to your
abdomen as instructed in section
5.1 on page 21.
Verify the INVU Sensor Band and
mobile device are close and
within Bluetooth range: less than
16 feet (5 meters) away, and
with no walls or obstacles in-
between.
Disconnect other devices
connected to your Wi-Fi or
Bluetooth network.
Make sure your Internet
connection is working properly
(Wi-Fi or cellular data plan).
Press CLOSE or CONTINUE.
If not successful, consider
switching between Wi-Fi and
cellular data plan.
The system enables trying to
reconnect to the Internet for up to 5
minutes, then the session will be
stopped.
To troubleshoot:
Turn on your Wi-Fi or cellular
connection.
Consider switching between Wi-
Fi and cellular data plan.
Please note that if the Internet
connectivity is restored within those
5 minutes, the data from a
monitored session will be uploaded
Nuvo Group Ltd.