Warranty Terms; Warranty Claim Procedure - SaMASZ TANGO 730 Operator's Manual

11. WARRANTY TERMS

11.1. Warranty claim procedure

1. The manufacturer guarantees its rake against faults in materials or production.
2. Faults or damages to the machine found within 24 month period from the date of purchase shall
be removed free of charge at the Purchaser.
3. Faults or damages should be submitted personally, on letter or by telephone. Repairs shall be
carried out within 14 days. Any repair which is subject to warranty should be carried out by an
authorised SaMASZ dealer.
4. Warranty claims regarding replacing of the product or repayment are considered within 14 days
by the Manufacturer.
5. The following cases are not covered by the warranty:
a) normal wearing of parts such as: gears and gears' internal parts, sleeves and sliding
parts, raking tines, rubber and metal absorbers, tarpaulin covers, tyres, raking arms,
fastening elements, gear cogs and pinion, etc. Such repairs may be carried out at the
expense of the rake's purchaser only.
b) use of the rake for any purpose other than described in the operator's manual,
c) working on stony fields and consequences,
d) running into any obstacle,
e) too fast lowering of the machine onto the ground,
f) setting raking tines lower than 1 cm above the ground,
g) bending or breaking transmission connecting rod,
h) force majeure or other occurrence, for which the manufacturer does not bear any
responsibility.
6. The costs of technical assessment are borne by the Purchaser - if the Manufacturer determines
that the product being subject to claim is defect free and what is confirmed by a further
expertise.
7. The Manufacturer has the right to cancel the warranty in the following cases:
a) interference to the interior of the rake, modifications to its mechanical design or
unintentional damages, bending of parts, etc.
b) vast damage caused by accidents, running onto obstacles or other occurrence, for
which the Warrantor does not bear any responsibility,
c) lack of required records in the Warranty Card or wilful filling in the Warranty Card,
d) use of the rake for any purpose other than provided in the operator's manual.
8. Manufacturer can break the service agreement with immediate effect when the user does not pay
receivables under the agreement in a timely manner and the delay in payment is longer than 30
days from maturity date. Breaking the service agreement by the Contractor for causes lying on
the the user side makes simultaneous termination of the warranty given for the particular
machine.
9. Manufacturer does not bear any compensation responsibility for the loss caused by the machine
breakdown during its operation.
NOTE:
When purchasing the machine, request your dealer to carefully complete the
warranty card with date and location of the purchase as well as the dealer
stamp and signature. Otherwise the warranty is invalid.
Instruction manual
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Two rotor rake
TANGO