Warranty Terms; Warranty Claim Procedure - SaMASZ UNO 410 Operator's Manual

OPERATOR'S MANUAL ROTARY RAKE

11. WARRANTY TERMS

11.1. Warranty claim procedure

1. The manufacturer guarantees its products against faults in materials or production.
2. Faults or damages to the machine found within 24 month period from the date of purchase shall be
removed free of charge at the Purchaser.
3. The warranty period of the machine starts from the sale date.
4. Faults or damages should be submitted personally, on letter or by telephone. Repairs shall be
carried out within 14 days. Any repair which is subject to warranty should be carried out by an
authorized SaMASZ dealer.
5. Warranty claims regarding replacing of the product or repayment are considered within 14 days by
the Manufacturer.
6. The following cases are not covered by the warranty:
a) use of the rake for any purpose other than described in the operator's manual,
b) working on stony fields and consequences,
c) running into any obstacle,
d) too fast lowering of the machine onto the ground,
e) too low raking and using rpm higher than 350 rpm which may cause:
• damage of the gearbox,
• bending of working arms,
f) random events or others for which the warrantor is not responsible,
g) bending or breaking transmission connecting rod,
h) bending vertical axis if not adjusting transport speed to road unevenness ahead,
i) bending or breaking transmission connecting rod,
j) wearing parts:
• normal wearing as a result of intensive use of such parts as: gears and parts inside
gears, bushings and sliding elements, joints, raking tines, rubber and metal absorbers,
tires, tedding arms, fastening elements, tarpaulin covers, cogwheels and gear pinion
etc. These repairs may be carried out only at the rake's purchaser cost.
k) using PTO shaft featuring parameters other than provided by the shaft's manufacturer, or length
not adjusted to operating tractor.
7. The costs of technical assessment are borne by the Purchaser - if the Manufacturer determines that
the product being subject to claim is defect free and what is confirmed by a further expertise.
8. The Manufacturer has the right to cancel the warranty in the following cases:
a) interference to the interior of the rake, modifications to its mechanical design or unintentional
damages, bending parts of the machine etc.
b) vast damage caused by accidents, running into obstacles or other occurrence, for which the
warrantor does not bear any responsibility,
c) lack of required records in the warranty card or filling in the warranty card independently,
d) use of the rake for any purpose other than provided in the operator's manual.
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