Service And Repair; Preparing The Unit For Repair Or Replacement; Types Of Service Available; Obtaining Repair Service (Worldwide) - Keysight Technologies U3810A Getting Started Manual

Service and Repair

Preparing the Unit for Repair or Replacement

If the Troubleshooting steps above do not resolve the issue, either the BeagleBone CPU or the
U3810A main board (or a snap-off accessory) is defective and should be repaired or replaced. The
BeagleBone CPU and the U3810A main board must be separated and repaired or replaced
separately. If you are not certain which unit is defective, first try replacing your BeagleBone CPU with
a known good unit. Refer to Appendix F – Assembly and Disassembly.
For repair or replacement of any U3810A or any BeagleBone CPU provided by Keysight (label
includes U3811A) see Obtaining Repair Service below.
For BeagleBone CPUs not supplied by Keysight, see

Types of Service Available

If your product fails during the warranty period, Keysight Technologies will repair or replace it under
the terms of your warranty. After your warranty expires, Keysight offers repair services at competitive
prices.

Obtaining Repair Service (Worldwide)

To obtain service for your product, contact your nearest Keysight Technologies Service Center at
www.keysight.com/find/contactus. They will arrange to have your unit repaired or replaced and can
provide warranty or repair–cost information where applicable. Ask the Keysight Technologies Service
Center for shipping instructions. Keysight recommends that you retain the original shipping carton for
return shipments.

Repackaging for Shipment

To ship the unit to Keysight for service or repair:
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Keysight suggests that you always insure shipments.
Keysight U3810 Series Getting Started Guide
Separate the U3810A main board and the BeagleBone CPU.
Send only the defective U3810A or the U3811A (Keysight-provided BeagleBone CPU) unit. If
both units need repair, prepare each unit separately.
Attach a tag to the unit identifying the owner and indicating the required service or repair.
Include the model number and full serial number.
Place the unit in its original container with appropriate packaging material.
Secure the container with strong tape or metal bands.
If the original shipping container is unavailable, use a container that will ensure at least 10
cm (4 in.) of compressible packaging material around the entire product. Use static-free
packaging materials.
https://beagleboard.org/support/.
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