Return Procedure; Determining Your Instrument's Serial Number; Shipping Your Analyzer To Keysight For Service Or Repair - Keysight Technologies N5511A-K26 Quick Start Manual

Return Procedure

Return Procedure
In any correspondence or telephone conversations with Keysight Technologies, please refer to the
instrument by its model number (N5511A-K26, for example) and serial number. With this
information, the customer engineer can determine whether your instrument is still within its
warranty period and provide accurate shipping information.

Determining your instrument's serial number

When Keysight Technologies manufactures an instrument, it is given a unique serial number. This
serial number appears on a label on the rear panel of the instrument.

Shipping Your Analyzer to Keysight for Service or Repair

If you wish to send your instrument to Keysight Technologies for service or repair:
— Include a complete description of the service requested or of the failure and a description of any
failed test and any error message.
— Ship the analyzer using the original or comparable packaging, with the antistatic packaging
materials.
— Contact Keysight for instructions on where to ship your analyzer.
40 Quick Start Guide N5511A-K26