Shipping Your Analyzer To Keysight For Service Or Repair - Keysight Technologies N5221A Service Manual

General Product Information
Keysight Support, Services, and Assistance
If you do not have access to the Internet, please contact your Keysight field
engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.

Shipping Your Analyzer to Keysight for Service or Repair

Keysight Technologies reserves the right to reformat or replace the
internal solid state drive in your analyzer as part of its repair. This will
erase all user information stored on the solid state drive. It is imperative,
therefore, that you make a backup copy of your critical test data located
on the analyzer's solid state drive before shipping it to Keysight for repair.
If you wish to send your network analyzer to Keysight Technologies for service
or repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— Remove and retain the front handles and all rack mount hardware. The
analyzer should be sent to Keysight in the same configuration as it was
originally shipped.
— Ship the analyzer using the original or comparable antistatic packaging
materials.
— Contact Keysight for instructions on where to ship your analyzer.
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