To Return The U4164A Module Or Cable For Repair/Exchange - Keysight Technologies U4164A Service Manual

6 Returning and Replacing a U4164A Module or its cables

To return the U4164A module or cable for Repair/Exchange

Before returning the U4164A module or a logic analyzer cable to Keysight Technologies, contact
your nearest Keysight Technologies Sales Office for additional details. Information on contacting
Keysight can be found at www.keysight.com.
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Write the following information on a tag and attach it to the module/cable.
• Name and address of owner.
• Model number.
• Serial number.
• Description of service required or failure indications.
Remove accessories from the module.
Only return accessories to Keysight Technologies if they are associated with the failure
symptoms.
Package the module/cable.
You can use either the original shipping containers, or order materials from an Keysight
Technologies sales office.
For protection against electrostatic discharge (ESD), package the module in ESD-safe material.
Seal the shipping container securely, and mark it FRAGILE.
Keysight U4164A Logic Analyzer Service Guide