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General Product Information
Keysight Support, Services, and Assistance
If you do not have access to the Internet, please contact your Keysight field
engineer.
In any correspondence or telephone conversation, refer to the Keysight
product by its model number and full serial number. With this information,
the Keysight representative can determine whether your product is still
within its warranty period.
To contact Keysight for sales and technical support, refer to support links
on the following Keysight websites:
(product specific information and support, software and documentation
updates)
information for repair and service).
Shipping Your Analyzer to Keysight for Service or Repair
Keysight Technologies reserves the right to reformat or replace the
internal solid state drive in your analyzer as part of its repair. This will
erase all user information stored on the solid state drive. It is imperative,
therefore, that you make a backup copy of your critical test data located
on the analyzer's solid state drive before shipping it to Keysight for repair.
If you wish to send your network analyzer to Keysight Technologies for service
or repair:
— Include a complete description of the service requested or of the failure and
a description of any failed test and any error message.
— If alternate front handles and rack mount hardware have been installed,
remove and retain them. The analyzer should be sent to Keysight in the
same configuration as it was originally shipped.
— Reinstall front and rear impact covers.
— Ship the analyzer using the original or comparable packaging and antistatic
materials. Shipping the analyzer in anything other than the original or
comparable packaging and antistatic materials may result in
non-warranted damage.
— Contact Keysight for instructions on where to ship your analyzer.
2-8
http://www.keysight.com/find/assist
http://www.keysight.com/find
(worldwide contact
Keysight N5224A/25A Service Guide
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Table of Contents
Troubleshooting
