| Troubleshooting Methods | 107
Procedure
1. From the web user interface, navigate to Settings > Configuration.
2. Select Normal from the Pcap Type drop-down menu.
3. In the Pcap Feature field,click Start to start capturing signal traffic.
4. Reproduce the issue to get stack traces.
5. Click Stop in the Pcap Feature field to stop capturing.
6. Click Export to open the file download window, and then save the file to your local system.
Capturing the Packets in Enhanced Way
Procedure
1. From the web user interface, navigate to Settings > Configuration.
2. Select Enhanced from the pull-down list of Pcap Type.
3. Click Start in the Pcap Feature field to start capturing signal traffic.
4. Reproduce the issue to get stack traces.
5. Click Stop in the Pcap Feature field to stop capturing.
6. Click Export to open the file download window, and then save the file to your local system.
Ethernet Software Capturing Configuration
You can choose to capture the packets using the Ethernet software in two ways: