Yealink CP960 Teams Edition User Manual
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- User manual (74 pages) ,
- Administrator's manual (112 pages) ,
- Quick start manual (8 pages)
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Summary of Contents for Yealink CP960 Teams Edition
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Page 2: Table Of Contents
About This Guide..................6 Related Documentations........................6 Getting Started.....................6 Hardware of CP960........................... 7 Accessing Screens on Yealink Teams Phones................... 8 Accessing the Calls Screen..................... 8 Accessing the Meetings Screen....................9 Accessing the Voicemail Screen.................... 10 Entering Data and Editing Fields...................... 12 Using the On-screen Keyboard.................... - Page 3 | Contents | iii Muting and Unmuting Audio......................25 Holding and Resuming Calls......................26 Placing a Call on Hold......................26 Resuming a Call........................26 Ending or Rejecting an Active Call....................26 Transferring Calls..........................26 Performing a Blind Transfer....................26 Performing a Consultative Transfer..................27 Forwarding All Incoming Calls......................27 Forwarding Calls to Voicemail....................
- Page 4 | Contents | iv Changing the Time and Date Format..................38 Screen Savers........................... 38 Changing the Waiting Time for Screen Saver................39 Changing the Screen Saver Background................39 Changing the Screen Backlight Brightness and Time..............39 Bluetooth............................40 Activating the Bluetooth Mode....................40 Pairing and Connecting the Bluetooth Device................40 Editing Your Device Name......................40 Enabling the Media Audio......................
- Page 5 | Contents | v Maintaining Teams Devices..............51 Rebooting Your Device........................52 Viewing Device Status........................52 Resetting Your Device........................52 Troubleshooting..................52 Why is the screen blank?........................53 Why does the device display “Network unavailable”?...............53 Why does the device display time and date incorrectly?..............53 How can I obtain the MAC address of a device when the device is not powered on?......
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Page 6: About This Guide
| About This Guide | 6 About This Guide Thank you for choosing Yealink CP960 Teams IP phone, which is mainly designed to work with the Microsoft Teams client. This guide provides everything you need to quickly use your new device. Firstly, verify with your system administrator that the IP network is ready for device configuration. -
Page 7: Hardware Of Cp960
| Getting Started | 7 Hardware of CP960 The table lists each feature numbered in the figures. Item Description Three Internal Provide 20-feet and 360-degree coverage to transmit sound to other Microphones phones. Mute Touch Keys • Indicate phone statuses. •... -
Page 8: Accessing Screens On Yealink Teams Phones
PC. Network Port Enables you to connect the phone to a wired network. Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access the following screens easily. •... -
Page 9: Accessing The Meetings Screen
| Getting Started | 9 Name Description Call History Displays incoming, outgoing, and missed calls. Operation Options • to view information on the contact. • to call the contact. Tap to retrieve a parked call. Tap to search for a contact. Tap to initiate a call. -
Page 10: Accessing The Voicemail Screen
| Getting Started | 10 1. Tap Meetings. Name Description Scheduled meeting list Displays all the scheduled on the Teams phone, from Teams client or Outlook. Tap to join the corresponding scheduled meeting. Tap to schedule a meeting. Meeting details Tap the corresponding scheduled meeting to view the meeting details. - Page 11 | Getting Started | 11 1. Tap Voicemail. Name Description Voicemail list Displays all the voicemails stored in the voicemail list. Tap to play the voicemail. Tap to change the playback speed of the voicemail. Operation options • to view information of contact. •...
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Page 12: Entering Data And Editing Fields
| Getting Started | 12 Entering Data and Editing Fields • Using the On-screen Keyboard • Using the On-screen Dial Pad Using the On-screen Keyboard Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on- screen keyboard. -
Page 13: Signing In To Microsoft Teams And Locking Your Phone
| Signing in to Microsoft Teams and Locking Your Phone | 13 Procedure 1. Tap on the Calls screen. 3. Use the on-screen dial pad to enter numbers. Signing in to Microsoft Teams and Locking Your Phone You can sign in to the device with your Microsoft online account and use phone lock feature when necessary. -
Page 14: Signing In To Microsoft Teams On Your Device
| Signing in to Microsoft Teams and Locking Your Phone | 14 Signing in to Microsoft Teams on Your Device Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. 2. Enter your account credentials. 3. After the device signs in successfully, tap Got it. -
Page 15: Signing In To Microsoft Teams Via Web Sign-In
| Signing in to Microsoft Teams and Locking Your Phone | 15 Signing in to Microsoft Teams via Web Sign-in Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. -
Page 16: Signing Out Of Your Teams Device
| Signing in to Microsoft Teams and Locking Your Phone | 16 2. Select Sign in from another device from the Sign in screen. 3. Go to https://microsoft.com/devicelogin on your computer. 4. Enter the code shown on your device and select Next. 5. -
Page 17: Creating A Lock Pin
| Signing in to Microsoft Teams and Locking Your Phone | 17 Creating a Lock PIN If your administrator sets security restrictions and enables the phone lock for you, you are prompted to set up a lock PIN, which is used for unlocking your phone. Procedure 1. -
Page 18: Changing Your Lock Pin
| Signing in to Microsoft Teams and Locking Your Phone | 18 Changing Your Lock PIN You can change your lock PIN at any time. Procedure 1. Navigate to > Settings > Device Settings > Phone Lock. 2. Enter the unlock PIN and tap Unlock. 3. - Page 19 | Signing in to Microsoft Teams and Locking Your Phone | 19 Procedure 1. Tap Sign in. You will be connected to the Company Portal automatically. 2. Enter your account credentials.
- Page 20 | Signing in to Microsoft Teams and Locking Your Phone | 20 3. After the phone signs in successfully, tap Got it. After signing in to the CAP account, the screen is displayed as below: After signing in to the Meeting account, the screen is displayed as below:...
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Page 21: Signing Out Of A Common Area Phone
| Signing in to Microsoft Teams and Locking Your Phone | 21 Signing out of a Common Area Phone Procedure 1. Navigate to > Settings > Device Settings. 2. Tap the Admin Password field and then enter the admin password (default: admin). 3. -
Page 22: Signing In As A Guest User
| Changing Your Presence Status | 22 Signing in as a Guest User You can sign in to Teams on your phone as a guest user. Procedure 1. Do one of the following: • When the phone is unlocked, select >... -
Page 23: Operating Calls
| Operating Calls | 23 2. Tap the presence status field and then select the desired status from the drop-down menu. Tip: You can reset your presence status to be available from any other status by tapping Reset status. Operating Calls This chapter shows you how to handle calls on your device. -
Page 24: Placing Calls
| Operating Calls | 24 • Blocking Calls with No Caller ID • Anonymous Call Placing Calls You can use your system like a regular phone to place calls in many ways easily. • Calling Contacts • Dialing the Number •... -
Page 25: Placing A Call From Voicemail
| Operating Calls | 25 Procedure 1. From the Calls screen, tap the desired contact. to place an audio call . Placing a Call from Voicemail Procedure 1. From the Voicemail screen, tap the voice mail record that you want to call. to place an audio call. -
Page 26: Holding And Resuming Calls
| Operating Calls | 26 Procedure 1. During a call, tap the mute touch key on the phone or tap on the touch screen. . The mute touch key glows red. To unmute audio, tap the mute touch key on the phone or tap on the touch screen. -
Page 27: Performing A Consultative Transfer
| Operating Calls | 27 2. Enter the contact information to search and then select the desired contact. Then the call is connected to the number which you are transferring to. Performing a Consultative Transfer You can transfer calls to other contacts after consulting with them first. Procedure 1. -
Page 28: Forwarding Incoming Calls If Unanswered
| Operating Calls | 28 Procedure 1. Navigate to > Settings > Calling. 2. Enable Call forwarding. 3. Tap the Forward to filed and then select My delegates. Forwarding Incoming Calls if Unanswered You can configure the forwarded destination if the incoming call is not answered. Procedure 1. -
Page 29: Retrieving Parked Calls
| Operating Calls | 29 About this task If the parked call is not retrieved within five minutes, you will receive a ringback. Procedure > Park Call. During a call, navigate to The call is parked and the code to retrieve the call is displayed on the phone. Related tasks Retrieving Parked Calls Retrieving Parked Calls... -
Page 30: Conference Calls
| Conference Calls | 30 Procedure 1. Navigate to > Settings > Calling. 2. Turn on Hide your phone number when dialing people who are outside of Microsoft Teams. Note: If your phone is set as a common area phone, navigate to >... -
Page 31: Managing The Conference Participants
| Conference Calls | 31 2. Select a desired entry from the call history. Managing the Conference Participants Everyone in the conference call can manage call participants. • Muting All Conference Participants • Muting Individual Conference Participants • Removing the Participants from the Conference •... -
Page 32: Viewing The Details Of Participants
| Using the Teams Meeting Feature | 32 Procedure 1. During the conference call, tap All participants are displayed in the participants list. 2. Tap the desired participant from the Other participants list and then select Invite in the call. Viewing the Details of Participants You can view the details of participants who are in the conference call or in the lobby (Other participants list). -
Page 33: Scheduling A Meeting On The Teams Phone
| Using the Teams Meeting Feature | 33 • Canceling the Scheduled Meeting • Editing the Scheduled Meeting • Deleting the Scheduled Meeting Related tasks Signing in to Microsoft Teams on Your Device Scheduling a Meeting on the Teams Phone You can schedule meetings on the Teams phone. -
Page 34: Canceling The Scheduled Meeting
| Using the Teams Meeting Feature | 34 3. Select the desired response: • Accept (Accept the invitation) • Tentative (Tentatively accept the invitation ) • Decline (Decline the invitation) Your response is shown below: Tip: You can tap the selected response to edit the response to the scheduled meeting. Canceling the Scheduled Meeting If you are the organizer, you can cancel the scheduled meetings. -
Page 35: Editing The Scheduled Meeting
| Using the Voicemail | 35 Editing the Scheduled Meeting If you are the organizer, you can edit the scheduled meetings, such as adding participants. Procedure 1. From the Meetings screen, tap the desired meeting. 2. Tap > Edit event. 3. -
Page 36: Deleting Voicemail Messages
| Teams Device Settings | 36 Deleting Voicemail Messages After you listen to a message, you can delete it. Procedure 1. From the Voicemail screen, tap the desired voicemail. below the voicemail. It prompts if you are sure to delete the voicemail. 3. -
Page 37: Setting The Language
| Teams Device Settings | 37 3. Confirm the option. After the phone is restarted, the screen is displayed as follows: Setting the Language The default language of the device depends on what you set after the device starts up. You can change the language. -
Page 38: Time And Date Display
| Teams Device Settings | 38 Time and Date Display You can set the time and date manually. The time and date format is also customizable. • Setting the Time and Date Manually • Changing the Time and Date Format Setting the Time and Date Manually If your device cannot obtain the time and date automatically, you can set the time and date manually. -
Page 39: Changing The Waiting Time For Screen Saver
| Teams Device Settings | 39 Changing the Waiting Time for Screen Saver You can change the waiting time for the screen saver. Procedure 1. Navigate to > Settings > Device Settings > Display. 2. Select the desired time from the Screensaver Waiting Time field. 3. -
Page 40: Bluetooth
| Teams Device Settings | 40 4. Select OK. Bluetooth The Teams device supports Bluetooth. You can pair and connect the Bluetooth headset, Bluetooth-enabled mobile phone, or PC with your phone. You can use your Teams IP phone as a Bluetooth speaker for your mobile phone and PC. -
Page 41: Enabling The Media Audio
| Teams Device Settings | 41 2. Enter the desired name in the Device Name field. Related tasks Activating the Bluetooth Mode Enabling the Media Audio You can enable the media audio feature to use the phone as a Bluetooth speaker for your mobile phone or Procedure 1. -
Page 42: Un-Pairing The Bluetooth Devices
| Teams Device Settings | 42 Procedure 1. Navigate to > Settings > Device Settings > Bluetooth. 2. Select the connected Bluetooth device. It prompts if you are sure to disconnect. 3. Select OK. Un-pairing the Bluetooth Devices You can unpair your Bluetooth devices with your Teams phone. After unpaired, the Bluetooth devices disappear from the paired devices list. -
Page 43: Color Correction
| Bluetooth Beacon | 43 Color Correction You can change color mode if any difficulties in color recognition. Procedure 1. Navigate to > Settings > Device Settings > Accessibility. 2. Select the desired value from the Color Correction field. • •... -
Page 44: Wireless Network
| Wireless Network | 44 Wireless Network The Teams device supports the Wi-Fi feature. If there is available Wi-Fi, you can enable the Wi-Fi feature to connect the device to the wireless network. • Activating the Wi-Fi Mode • Connecting to the Wireless Network •... -
Page 45: Adding A Wireless Network Manually
| Wireless Network | 45 About this task Two methods supported by Yealink devices in the Wi-Fi protected setup: • Push Button Configuration (PBC): The user simply presses the WPS key on both the device and gateway/router to connect. Personal Identification Number (PIN): The user has to enter a PIN generated randomly by the device •... -
Page 46: Viewing The Wireless Network Information
| Optional Accessories with Your Phone | 46 3. Enter the SSID and then select a security mode from the Security drop-down menu: • If you select None, tap Save. If you select WEP or WPA/WPA2-PSK , enter the password and then tap Save. •... -
Page 47: Wireless Microphones Cpw90
Wireless Microphones CPW90 You can pair the CPW90 with the phone and then use the CPW90 as the phone's microphone. For more information, refer to the Yealink CPW90 Wireless Microphones Quick Start Guide. Hybrid Mode Teams phone supports hybrid mode: survivability app mode and teams app mode. If the phone disconnects with the local MS server, you can switch to the survivability app to implement the call features. -
Page 48: Survivability App Screens
| Hybrid Mode | 48 Note: In a SIP call, the call is placed on hold when you switch to the Teams app mode. Survivability App Screens The survivability app includes the following screens: • Dial: Tap to open the dialer. •... -
Page 49: Usb Audio Mode
| USB Audio Mode | 49 Call Status You can Talk (peer to peer call) • Enable DND • End a call • Mute a call • Hold a call • Transfer a call • Place a new call • Invite a new party Conference For the conference originator:... -
Page 50: Getting More Information About Microsoft Teams
| Getting More Information About Microsoft Teams | 50 In the USB audio mode, you can only mute the call or end the call. Note: If there is another incoming Teams/SIP call, the current call will be paused. After the Teams/ SIP call ends, you can resume the call on Microsoft Teams client. -
Page 51: Company Portal
| Maintaining Teams Devices | 51 Company Portal Microsoft Intune helps organizations manage access to corporate apps, data, and resources. Company Portal is the app that lets you, as an employee of your company, securely access those resources. Before you can use this app, make sure your IT admin has set up your work account and have a subscription to Microsoft Intune. - Page 52 | Troubleshooting | 52 • Resetting Your Device Rebooting Your Device Your system administrator may ask you to reboot your device if it malfunctions or to assist in troubleshooting. Procedure 1. Navigate to > Settings > Device Settings > Debug. 2.
- Page 53 | Troubleshooting | 53 Why is the screen blank? • Ensure that the device is properly plugged into a functional AC outlet. • Ensure that the device is plugged into a socket controlled by a switch that is on. • If the device is plugged into a power strip, try to plug it directly into a wall outlet instead.
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