Troubleshooting Usb-Com; Usb-Hid; Figure 21: Com To Hid Output Through Wime - Opticon MDI-4000 Series Serial Interface Manual

WIME may be able to resolve issues when multi-byte characters are not correctly output with

USB-HID.

Scan
Engine
USB-COM
Communication

Figure 21: COM to HID Output Through WIME

4.2.9

Troubleshooting USB-COM

Use this table to find possible solutions to common USB-COM problems.
USB-COM Troubleshooting
Problem
Scan engine is not
recognized by the PC
Scan engine does not
appear in the device
manager
Error beep sounds and there
is no output after reading a
barcode
Characters are out of order
Line-break is doubled
4.3 USB-HID
When using the USB-HID interface, make sure the 12-pin FFC cable is connected to USB
signals.
Caution: UART is a standard factory default setting. If the host is using a UART
connection circuit, communication will fail.
Windows PC
Output to focused application
as character information
Possible Solutions
•
Make sure the USB cable is properly connected.
•
Make sure that the connected USB port is operating properly.
•
If you are connecting to wireless devices, like Bluetooth, disconnect
and reconnect to the device.
•
Make sure that the USB port power supply is providing enough
power. Laptops or hubs may not be able to supply sufficient power.
•
Remove the scan engine from the USB port, and then re-connect
the scan engine.
•
Connect the scan engine to a different port.
•
Try the possible solutions for the previous problem.
•
Open the COM port with the communication tool.
•
On the PC, open Device Manager and confirm the COM port
number. For help, see
•
Close and re-open the communication tool. For help, see the
communication tool documentation.
•
Reboot the PC.
Make sure that the code to be read matches to the character code of
the communication tool.
Check the line-break setting of the communication tool.
MDI-4000 Series Serial Interface Manual
"Connection Confirm" on page
29.
31