Getting Service; System Requirements; Recommended Hardware - Arris Touchstone TG3492LG-LIB User Manual

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.
Using several splitters in a line may deteriorate the quality of your television, telephone,
and/or internet connection.
Information packet: your service provider should furnish you with a packet containing
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information about your service and how to set it up. Read this information carefully and
contact your service provider if you have any questions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on

the Telephony Gateway)
the model number of the Telephony Gateway (printed on the Telephony Gateway)
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If the Telephony Gateway was provided by your service provider, they already have the
required information.
In addition, you should ask your service provider the following questions:
Do you have any special system requirements or files that I need to download after I am

connected?
When can I start using my Telephony Gateway?
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Do I need a user ID or password to access the Internet or my e-mail?
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Will my phone number(s) change?
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What new calling features will I have and how do I use them?
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System Requirements

The Touchstone Telephony Gateway operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your
service provider. Telephone service requires that the service provider has PacketCable
support.

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the TG3492LG-LIB, but may not be able to make maximum
use of TG3492LG-LIB throughput.
CPU: P4, 3GHz or faster.
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Release 34 DRAFT 1.1 January 2018
© 2018 ARRIS Enterprises LLC. All Rights Reserved.
Touchstone TG3492LG-LIB Telephony Gateway User Guide
Chapter 3: Getting Started
13