Arris Touchstone TG3452 User Manual
  1. Manuals
  2. Brands
  3. Arris Manuals
  4. Gateway
  5. Touchstone TG3452
  6. User manual

Arris Touchstone TG3452 User Manual

Telephony gateway
Hide thumbs Also See for Touchstone TG3452:
Table of Contents

Advertisement

Quick Links

Touchstone TG3452 Telephony
Gateway
User Guide
Release 34 DRAFT 1.6 June 2017
June 2017

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Touchstone TG3452 and is the answer not in the manual?

Questions and answers

daniel bauman
May 11, 2025

where is the wps button

0

Related Manuals for Arris Touchstone TG3452

Summary of Contents for Arris Touchstone TG3452

  • Page 1 Touchstone TG3452 Telephony Gateway User Guide Release 34 DRAFT 1.6 June 2017 June 2017...
  • Page 2 ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products.

  • Page 3: Table Of Contents

    Setting Parental Controls ....................25 Finding the MAC Address of a Computer ............... 25 Making Your Parental Control Settings..............26 Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............38 I don't have a dial tone when I pick up the phone - why? ..........38 Glossary ........................ 40 Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone TG3452 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 6: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 7: Fcc Part 15

     Connect the equipment into an outlet on a circuit different from that to which the  receiver is connected. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 8: Rf Exposure

    à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Innovation, Science And Economic Development Canada Statement

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Getting Started

    Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG3452 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to twenty four times faster than  DOCSIS 2.0 cable modems.

  • Page 11: Items You Need

    Phone Cable: This is a standard phone cable with standard phone connectors (RJ11 type)  on both ends. You can buy phone cables from any electronics retailer and many discount stores. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: Getting Service

    To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your service provider. Telephone service requires that the service provider has PacketCable support. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: Recommended Hardware

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 14: About This Manual

    Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG3452 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model number 2. Security label What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...

  • Page 15: Ethernet Or Wireless

    Note: To connect more than four computers to the TG3452 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 16 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Front Panel

    1. Online: indicates internet data transmission status. 2. WiFi: indicates the status of the wireless LAN. 3. Tel: indicates the status of the telephone line. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 19: Rear Panel

    5. MoCA LED: indicates the status of the MoCA connection. 6. Cable: connector for the coaxial cable. 7. Power: connector for the power cord. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Selecting An Installation Location

    Telephony Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave ovens,  or other wireless networks) Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 21 Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Connecting The Telephony Gateway

    Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. If you are using MoCA for Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 23: Configuring Your Wireless Connection

    The TG3452 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Accessing The Configuration Interface

    TG3452, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Setting Parental Controls

    (and press Enter). The wireless /sbin/ifconfig interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Making Your Parental Control Settings

    To delete a keyword or web site from the list, first click its check box and then click the Delete button. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 27 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click Apply button. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Configuring Your Ethernet Connection

    If prompted for a connection, choose Local Area Connection. The Network Connections window displays. 4. Double-click the Local Area Connection to open the Properties window: Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    1. Open System Preferences, either by choosing from the Apple menu or by clicking the System Preferences icon in the dock. 2. Click the Network icon. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 30 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Indicator Lights For The Tg3452

    1. Online 2. Wi-Fi 3. Tel Online LED The following table shows light patterns for the Online LED during normal operation. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Wi-Fi Led

    Clients with active Green (fast blink) traffic/WPS (5 GHz or dual-band) No clients found Blue (slow blink) (2.4 GHz band only) Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Voice Led

    (slow blink) Off-hook, AC Alternating power missing red and blue (fast blink) Home alarm Alternating triggered green and blue Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Using The Reset Button

    Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: Resetting The Router To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 37: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: I'm Not Getting On The Internet (Wireless)

    Telephony Gateway. The following steps should help in identifying the source of the problem. 1. Is the Power LED lit? Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 39 Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 40: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 41 Event An informational message used for IP address monitoring network status. A number assigned to your computer by your service provider, used to identify your computer to other systems on the F-connector Internet. The type of connector used on coax cable. ISDN There are two common types of F- connector, slip-on and screw-on.
  • Page 42 You can buy a splitter from any electronics wireless LAN. retailer and most discount stores. Release 34 DRAFT 1.6 June 2017 Touchstone TG3452 Telephony Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 43 Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
  • Page 44 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

Table of Contents

Save PDF