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Certification Exhibit
FCC ID: UIDTG862
IC: 6670A-TG862
FCC Rule Part: 15.247
IC Radio Standards Specification: RSS-210
ACS Project Number: 11-0038
Manufacturer: ARRIS International, Inc.
Model: TG862G, TG862G/CT
Manual
5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598
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Table of Contents
Related Manuals for Arris Touchstone TG862G
Summary of Contents for Arris Touchstone TG862G
- Page 1 Certification Exhibit FCC ID: UIDTG862 IC: 6670A-TG862 FCC Rule Part: 15.247 IC Radio Standards Specification: RSS-210 ACS Project Number: 11-0038 Manufacturer: ARRIS International, Inc. Model: TG862G, TG862G/CT Manual 5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598...
- Page 2 ® Touchstone TG862 Telephony Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you faster and more reliably.
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Page 3: Export Regulations
Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. -
Page 4: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! - Page 5 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary • The product shall be cleaned using only a damp, lint-free, cloth. No sol- vents or cleaning agents shall be used. • Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.
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Page 6: Fcc Part
General Statements (For all devices): Warning: Changes or modifications to this device not expressly approved by ARRIS Group, Inc. could void the user’s authority to operate the equipment. - Page 7 Industry Canada Specific Statements: Radio apparatus shall comply with the requirements to include required notices or statements to the user of equipment with each unit of equipment model offered for sale. The required notices are specified in the RSS documents (including RSS-Gen) applicable to the equipment model.
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Page 8: European Compliance
CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product or battery... -
Page 9: Getting Started
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG862 Telephony Gateway is DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. -
Page 10: What's On The Cd
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary • Wall-Mounting Template and Instructions • Quick Installation Guide • Ethernet Cable • Mini CD-ROM (80mm) Note: An adapter is required for slot-loading drives. Adapter is not included. • End User License Agreement What’s on the CD? The CD provides the following items:... -
Page 11: Getting Service
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. -
Page 12: System Requirements
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. -
Page 13: About This Manual
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Touchstone TG862 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a... -
Page 14: Ethernet Or Wireless
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Tele- phony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). -
Page 15: Battery Installation And Removal
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Battery Installation and Removal The TG862 Telephony Gateway supports a Lithium-Ion backup battery to provide backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. - Page 16 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TG862 Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power.
- Page 17 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it seats into place. If you are tak- ing the battery out of the Telephony Gateway, position your finger Battery in the battery opening area and use leverage to dislodge the battery Compartment while pulling it straight back.
- Page 18 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TG862 Extended Battery Installation and Replace- ment Latch End Use this procedure to install or replace the backup battery. Press down and pull back on the latch holding the battery door (on the bot- tom of the Telephony Gateway).
- Page 19 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery Battery pull strap to dislodge the battery. Compartment Note: The Telephony Gateway will not begin operating until you apply AC power.
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Page 20: Installing And Connecting Your Telephony Gateway
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. •... -
Page 21: Front Panel
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Front Panel The front of the Telephony Gateway has the following indicators: A Battery: indicates the battery status. B Tel 2: indicates the status of telephone line 2. Tel 1: indicates the status of telephone line 1. D Secure: indicates Wireless Protected Setup (WPS) is active. -
Page 22: Selecting An Installation Location
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that exten- sion cords are not required. - Page 23 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range: • Raising the unit above the devices (for example, in- stalling the Telephony Gateway in the upper floor of a multi-story dwelling) Decreases range: •...
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Page 24: Mounting The Telephony Gateway
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Gateway with the indi- cators facing upward (vertical) or to the side (horizontal). - Page 25 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Position the mounting template on the surface where you intend to mount the Telephony Gateway and secure in place with transparent tape. Drill holes through the template in the specified locations for the mounting screws.
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Page 26: Connecting The Telephony Gateway
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical con- nections to the previous telephone provider must be removed and the wiring must be checked;... -
Page 27: Configuring Your Wireless Connection
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection Security Label The TG862 ships with wireless LAN security set by default. See the security label on your product (shown on image at the left) for the factory security settings: net- work name (SSID), encryption method, network key, and WPS PIN. -
Page 28: Setting Parental Controls
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Use the online help information to set configuration parameters as required. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and set- ting a system password. - Page 29 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Configure any or all of the following parental controls: Trusted MAC Addresses: Enter the MAC addresses of any “trusted” computers on the network and Finding the MAC Address of a Computer click the Apply button.
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Page 30: Configuring Your Ethernet Connection
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway. -
Page 31: Tcp/Ip Configuration For Windows 2000
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the Ethernet interface on a Windows 2000 operat- ing system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. - Page 32 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Obtain an IP address automatically and Obtain DNS server ad- dress automatically, then click OK. Click OK to accept the new settings, and OK again to close the Configura- tion window.
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Page 33: Tcp/Ip Configuration For Windows Xp
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. - Page 34 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TG862 Telephony Gateway User’s Guide...
- Page 35 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click the General tab. Then click Obtain an IP address automatically and click OK. Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
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Page 36: Tcp/Ip Configuration For Windows Vista
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operat- ing system Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center window. - Page 37 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG862 Telephony Gateway User’s Guide...
- Page 38 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Inter- net Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. TCP/IPv4 Properties TCP/IPv6 Properties For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-...
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Page 39: Tcp/Ip Configuration For Windows 7
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TG862 Telephony Gateway User’s Guide... - Page 40 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TG862 Telephony Gateway User’s Guide...
- Page 41 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG862 Telephony Gateway User’s Guide...
- Page 42 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Pro- tocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
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Page 43: Tcp/Ip Configuration For Macos
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. - Page 44 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TG862 Telephony Gateway User’s Guide...
- Page 45 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Choose Automatic from the Location drop-down menu, and Built-in Eth- ernet from the Show menu. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8.
- Page 46 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TG862 Telephony Gateway User’s Guide...
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Page 47: Using The Telephony Gateway
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Touchstone Tele- phony Gateway, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Telephony Gateway •... - Page 48 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Indicator Lights for the TG862 The Touchstone Telephony Gateway has ten LED indicator lights to assist in trou- bleshooting. Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring —...
- Page 49 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation. Mode Power Online Battery Yellow Yellow Connected Connected to the to the Internet Internet (high (high On =...
- Page 50 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase.
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Page 51: Using The Reset Button
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence Online Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; Flash retrieving setup information from cable operator Ready for service Using the Reset Button Use the Reset button, on the back of the Telephony Gateway, to reset the modem Reset... -
Page 52: Booting From Battery
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Booting from Battery The TG862 supports a “Boot from Battery” feature that allows the Telephony Gate- way to begin service without AC power. To start the TG862 from its battery, follow these steps: If a battery is already installed in the Telephony Gateway, remove it. -
Page 53: Troubleshooting
Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. - Page 54 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for di- rect connection to a computer;...
- Page 55 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway.
- Page 56 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Is the Telephony Gateway plugged into a wall outlet? • If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring.
- Page 57 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec- tions.
- Page 58 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability stan- dards used for data communications equipment on an HFC network.
- Page 59 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol.
- Page 60 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server.
- Page 61 Getting Wireless Ethernet Battery Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facil- itate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference.
- Page 62 The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trade- marks and registered trademarks are the property of their respective holders.