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Arris Touchstone TG3482 User Manual

Telephony gateway
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Touchstone TG3482 Telephony
Gateway
User Guide
Release 34 DRAFT 1.0 July 2016
July 2016

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Summary of Contents for Arris Touchstone TG3482

  • Page 1 Touchstone TG3482 Telephony Gateway User Guide Release 34 DRAFT 1.0 July 2016 July 2016...
  • Page 2 ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Finding the MAC Address of a Computer ............... 22 Making Your Parental Control Settings..............22 Configuring Your Ethernet Connection..............25 Requirements ........................25 Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............32 I don't have a dial tone when I pick up the phone - why? ..........32 Glossary........................ 34 Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Safety Requirements

    Chapter 1 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 6: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 7: Rf Exposure

    (2014/30/EU), and the Low Voltage Directive (2014/35/EU). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Solutions, UK, 710 Wharfedale Rd, Winnersh, Wokingham RG41 5TP, United Kingdom.
  • Page 8 Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Getting Started

    Touchstone TG3482 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 10: What's In The Box

    Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 11: Getting Service

    Do you have any special system requirements or files that I need to download after I am  connected? When can I start using my Telephony Gateway?  Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: System Requirements

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: About This Manual

    Chapter 2: Getting Started About this Manual This manual covers the Touchstone TG3482 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Security Label 2. Model Number What about Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...

  • Page 14: Ethernet Or Wireless

    To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 15: Getting Support

    Chapter 2: Getting Started Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide ©...

  • Page 16: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Front Panel

    1. WPS Button with indicator light: indicates Wireless Protected Setup (WPS) is active. 2. Power: indicates whether AC power is available to the unit. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Rear Panel

    Can you easily run cables between the Telephony Gateway’s location and the phones?  Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 19: Desktop Mounting Instructions

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Connecting The Telephony Gateway

    The Power light on the front of the Telephony Gateway lights up, then flashes once. See Troubleshooting (page 31) if the Power light does not turn on. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 21: Configuring Your Wireless Connection

    TG3482. 3. In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Setting Parental Controls

    2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 23 To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 24 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click the Apply button. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/IP tab, if necessary. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 27 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Using The Telephony Gateway

    Indicator Light for the TG3482 The Telephony Gateway has one LED indicator light (2) to indicate that AC power is available to the unit. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Wiring Problems

    Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. 1. Tel 4. Power 2. Ethernet (1-2) 5. Reset 3. Cable Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Resetting The Router To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: I'm Not Getting On The Internet (Wireless)

    Use only the external AC power adapter (if provided) and power cord included with the equipment.  If the LED is lit, go to the next step. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 33 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 35 Event An informational message used for IP address monitoring network status. A number assigned to your computer by your cable company, used to identify your computer to other systems on the F-connector Internet. The type of connector used on coax cable. ISDN There are two common types of F- connector, slip-on and screw-on.
  • Page 36 You can buy a splitter from any electronics wireless LAN. retailer and most discount stores. Release 34 DRAFT 1.0 July 2016 Touchstone TG3482 Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 37 Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
  • Page 38 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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