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Arris Touchstone TG1652 User Manual

Telephony gateways
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Touchstone TG1652 Telephony
Gateway
User Guide
Release 16 STANDARD 1.2
August 2015

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  Summary of Contents for Arris Touchstone TG1652

  • Page 1 Touchstone TG1652 Telephony Gateway User Guide Release 16 STANDARD 1.2 August 2015...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
  • Page 3: Table Of Contents

    RF Exposure ...................9 Industry Canada Compliance................9 For Mexico....................9 Chapter 4. Getting Started ..............10 About Your New Touchstone TG1652 Telephony Gateway ........10 What's in the Box..................10 Items You Need................... 11 Getting Service ................... 12 System Requirements ................... 12 Recommended Hardware .................
  • Page 4 I don't have a dial tone when I pick up the phone - why? ........39 Chapter 9. Glossary ................41 Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 5: Chapter 1. Overview

    Touchstone TG1652 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
  • Page 6: Chapter 2. Getting Support

    Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at www.arris.com/consumer...
  • Page 7: Chapter 3. Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.
  • Page 8: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the  receiver is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 9: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 10: Chapter 4. Getting Started

    Chapter 3 Getting Started About Your New Touchstone TG1652 Telephony Gateway The Touchstone TG1652 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to sixteen times faster than  DOCSIS 2.0 cable modems.
  • Page 11: Items You Need

    (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 12: Getting Service

    To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 13: Recommended Hardware

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 14: About This Manual

    Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG1652 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...
  • Page 15: Ethernet Or Wireless

    Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG1652 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 16 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 17: Chapter 5. Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 18: Front Panel

    LED indicates Wireless Protected Setup (WPS) is active. 9. USB: USB host connector - future support for external USB devices. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 19: Rear Panel

    Is an AC outlet available nearby? For best results, the outlet should not be switched and  should be close enough to the Telephony Gateway that extension cords are not required. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 20: Factors Affecting Wireless Range

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 21: Mounting The Telephony Gateway

    1. Position the mounting bracket on the surface where you intend to mount the Telephony Gateway and mark the two holes with a pencil. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 22 Telephony Gateway and sliding the Telephony Gateway down until it drops in place on the bracket. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 23: Desktop Mounting Instructions

     2. Proceed to Connecting the Telephony Gateway. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 24: Connecting The Telephony Gateway

    (refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting (page 38) if the Power light does not turn on. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 25: Configuring Your Wireless Connection

    If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 26: Accessing The Configuration Interface

    Show drop-down, then click the Ethernet tab. Built-in Ethernet The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 27: Making Your Parental Control Settings

    Finding the MAC Address of a Computer (page 26) for information on determining the MAC address of your computer. Keyword and Web Site Filtering: Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 28 0:00 indicates all day, or just click the All Day checkbox.) d. Click the button respectively. Then click the Add Keyword Filter Add Web Site Filter Apply button. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 29: Chapter 6. Configuring Your Ethernet Connection

    Windows XP for installation instructions. Once installed and enabled, follow this same configuration example, but select TCP/IPv6 at the appropriate step. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 30: Tcp/Ip Configuration For Windows Vista

    TCP/IP Configuration for Windows 7 or Windows 8 Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8 operating system. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 31: Tcp/Ip Configuration For Macos X

    Configure IPv6 9. Choose from the Configure IPv6 drop-down menu and click Automatically 10. Close the System Properties application. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 32: Chapter 7. Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 33: Indicator Lights For The Tg1652

    Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet and wireless LANs and the telephones during normal operation. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 34: Patterns: Normal Operation (Wan)

    Off = Internet not Internet (ultra-high speed) available Flash = Not connected to the Internet No AC Power Firmware Flash Upgrade Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 35: Patterns: Startup Sequence

    Cable Modem Startup Sequence US/DS Online Description Slow Flash Downstream acquisition in progress (1/second) Downstream acquisition completed (until Upstream Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 36: Using The Reset Button

    Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 37: Resetting The Router To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 38: Chapter 8. Troubleshooting

    A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 37). Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 39: I'm Not Getting On The Internet (Wireless)

    If the Online LED is lit, go to the next step.  3. Is the Telephone (Tel 1 or Tel 2) LED lit? Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 40 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 41: Chapter 9. Glossary

    DHCP Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 42 For example, your cable company may have a web proxy that Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 43 A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 44 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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