Arris Touchstone TG2492 User Manual
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Arris Touchstone TG2492 User Manual

Telephony gateway
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Touchstone TG2492 Telephony
Gateway
User Guide
Release 24 STANDARD 1.2 April 2016
April 2016

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Summary of Contents for Arris Touchstone TG2492

  • Page 1 Touchstone TG2492 Telephony Gateway User Guide Release 24 STANDARD 1.2 April 2016 April 2016...
  • Page 2 ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Making Your Parental Control Settings..............25 Configuring Your Ethernet Connection ..............28 Requirements ........................28 How to use this Chapter ....................28 Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............38 I don't have a dial tone when I pick up the phone - why? ..........38 Glossary ........................ 40 Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 5: Safety Requirements

    Chapter 1 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 6: European Compliance

    (2014/30/EU), and the Low Voltage Directive (2014/35/EU). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Solutions, UK, 710 Wharfedale Rd, Winnersh, Wokingham RG41 5TP, United Kingdom.

  • Page 7: Energy Consumption

    12.0 W (idle) 15.3 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service (wireless and wired) and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences.

  • Page 8: Overview

    Touchstone TG2492 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 9: Getting Support

    Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers.

  • Page 10: Getting Started

    Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG2492 Telephony Gateway is DOCSIS and Euro-DOCSIS compliant with the following features: Speed: up to twenty four times faster than DOCSIS 2.0 cable modems.  Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be ...

  • Page 11: Items You Need

    Phone Cable: This is a standard phone cable with standard phone connectors (RJ11 type)  on both ends. You can buy phone cables from any electronics retailer and many discount stores. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 12: Getting Service

    To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 13: Recommended Hardware

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 14: About This Manual

    Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG2492 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...

  • Page 15: Ethernet Or Wireless

    Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. Wireless Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
  • Page 16 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 17: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 18: Front Panel

    8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 19: Rear Panel

    6. Cable: connector for the coaxial cable. 7. Power: connector for the power cord. 8. Power switch: power on/off switch Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 20: Selecting An Installation Location

    Telephony Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave ovens,  or other wireless networks) Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
  • Page 21 Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 22: Connecting The Telephony Gateway

    1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateway’s Cable connector (6). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 23: Configuring Your Wireless Connection

    WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG2492 simultaneously to easily set up your system security. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 24: Accessing The Configuration Interface

    Note: The default user name is “admin”. The default password is “password”, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 25: Setting Parental Controls

    2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
  • Page 26 To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
  • Page 27 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click the Apply button. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 28: Configuring Your Ethernet Connection

    Connections in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 29: Tcp/Ip Configuration For Windows Vista

    Search box. 2. Select Network and Sharing Center when it appears. 3. Click Change adapter settings from the left-side menu. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 30: Tcp/Ip Configuration For Mac Os X

    9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 31: Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 32: Indicator Lights For The Tg2492

    If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 33: Patterns: Normal Operation (Lan And Telephone)

    AC Power Good Internet Off = Internet not Flash = Not connected to available the Internet No AC Power Firmware Upgrade Flash Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 34: Patterns: Startup Sequence

    Upstream acquisition in progress (3/second) Slow Flash (during acquisition) Upstream acquisition completed, ready for service On (when modem IP address obtained) Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 35: Using The Reset Button

    5. USB 2. Tel 2 6. Cable 3. Ethernet (1 - 4) 7. Power 4. Reset button 8. Power switch Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 36: Resetting The Telephony Gateway To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 37: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 38: I'm Not Getting On The Internet (Wireless)

    Use only the external AC power adapter (if provided) and power cord included with the equipment. • If the LED is lit, go to the next step. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
  • Page 39 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 40: Glossary

    TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.

  • Page 41: Mac Address

    F-connector IP address The type of connector used on coax cable. A number assigned to your computer by There are two common types of F- your cable company, used to identify your connector, slip-on and screw-on. Use coax computer to other systems on the with screw-on connectors for connecting Internet.
  • Page 42 An RJ-45 connector looks like a wide interference. RJ-11 (telephone) connector. Upstream The path from a subscriber device to the headend. Some older cable documentation Release 24 STANDARD 1.2 April 2016 Touchstone TG2492 Telephony Gateway User Guide © ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
  • Page 43 may refer to this as the return path or reverse path. Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
  • Page 44 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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