Arris Touchstone TG1682G User Manual
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Arris Touchstone TG1682G User Manual

Telephony gateway
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Touchstone TG1682G Telephony
Gateway
User Guide
Release 24 STANDARD 1.2 August 2016
August 2016

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Summary of Contents for Arris Touchstone TG1682G

  • Page 1 Touchstone TG1682G Telephony Gateway User Guide Release 24 STANDARD 1.2 August 2016 August 2016...
  • Page 2 ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Rear Panel ........................24 Selecting an Installation Location ..................24 Desktop Mounting Instructions ................25 Factors Affecting Wireless Range ................25 Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............39 I don't have a dial tone when I pick up the phone - why? ..........39 Glossary ........................ 41 Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone TG1682G Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 6: Getting Support

    Installation is simple and your service provider will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers.

  • Page 7: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 8: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Getting Started

    Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG1682G Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to twenty four times faster than  DOCSIS 2.0 cable modems.

  • Page 11: Items You Need

    (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: Getting Service

    Will my phone number(s) change?  What new calling features will I have and how do I use them?  Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: System Requirements

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 14: About This Manual

    Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG1682G Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...

  • Page 15: Ethernet Or Wireless

    To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 16: Battery Installation And Removal

    Extended backup battery: provides up to 8 hours of backup time, depending on model and  usage. It has a strap between the battery guides. This is the standard battery for the TG1682G. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Basic Battery Installation And Replacement

    Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 18 Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 19: Extended Battery Installation And Replacement

    Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 20 Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 21: Battery Usage And Storage Conditions

    Telephony Gateway for any prolonged period of time. Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America.

  • Page 22: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 23: Front Panel

    8. Tel 1: indicates the status of telephone line 1. 9. Tel 2: indicates the status of telephone line 2. 10. Battery: indicates the battery status. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Rear Panel

    Is an AC outlet available nearby? For best results, the outlet should not be switched and  should be close enough to the Telephony Gateway that extension cords are not required. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Desktop Mounting Instructions

    By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Connecting The Telephony Gateway

    MoCA filters must be installed on any legacy client devices. Your service provider will install these filters for you. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Configuring Your Wireless Connection

    If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Network 2. Click the icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 30 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Indicator Lights For The Tg1682G

    Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet, MoCA and wireless LANs, and the telephones, during normal operation. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Patterns: Normal Operation (Wan And Battery)

    Flash = Not Off = Internet not Off = Battery connected to the available missing Internet Flash = Battery Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Patterns: Startup Sequence

    Normal Operation Note: The US/DS indicator flashes during startup, and it turns on when the Telephony Gateway establishes a connection. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Using The Reset Button

    You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: Resetting The Router To Factory Defaults

    The TG1682G supports a “Boot from Battery” feature that allows the Telephony Gateway to provide continued telephone service during power outages. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 37 3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Gateway does not turn on, the battery may not be charged. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 39: I'm Not Getting On The Internet (Wireless)

    Telephony Gateway. The following steps should help in identifying the source of the problem. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 40 Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 41: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 42 HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 43 connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics Protocol retailer and most discount stores. A set of rules and formats that determines the communication behavior of network SSID entities at a given layer.
  • Page 44 LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Release 24 STANDARD 1.2 August 2016 Touchstone TG1682G Telephony Gateway User Guide © 2014-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 45 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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