Getting Service - Arris Touchstone TG862G User Manual

Ethernet cable(s): This is a Category 5e (CAT53) straight-through cable for connecting

computers to the <CPEModelType>.
Wall-mounting bracket (optional): if you want to wall-mount your Telephony Gateway,

you need to obtain two drywall anchors or wood screws and order a wall-mounting
bracket from your service provider.
Information packet: your service provider should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and
contact your service provider if you have any questions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on a

sticker on the bottom of the Telephony Gateway)
the model number of the Telephony Gateway

If the Telephony Gateway was provided by your service provider, they already have the
required information.
In addition, you should ask your service provider the following questions:
Do you have any special system requirements or files that I need to download after I am

connected?
When can I start using my Telephony Gateway?

Do I need a user ID or password to access the Internet or my e-mail?

Will my phone number(s) change?

What new calling features will I have and how do I use them?

Release 8 STANDARD 1.1 August 2016
© 2016 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 2: Getting Started
Touchstone TG862G Telephony Gateway User Guide
11