Getting Service; System Requirements - Arris Touchstone TG1662G User Manual

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.
Using several splitters in a line may deteriorate the quality of your television, telephone,
and/or internet connection.
Wall-mounting Bracket (optional): if you want to wall-mount your Telephony Gateway,

you need to obtain two drywall anchors or wood screws and order a wall-mounting
bracket from your service provider.
Information packet: your service provider should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and
contact your service provider if you have any questions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local service provider to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on a

sticker on the bottom of the Telephony Gateway)
the model number of the Telephony Gateway

If the Telephony Gateway was provided by your service provider, they already have the
required information.
In addition, you should ask your service provider the following questions:
Do you have any special system requirements or files that I need to download after I am

connected?
When can I start using my Telephony Gateway?

Do I need a user ID or password to access the Internet or my e-mail?

Will my phone number(s) change?

What new calling features will I have and how do I use them?


System Requirements

The Touchstone Telephony Gateway operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your
service provider. Telephone service requires that the service provider has PacketCable
support.
Release 16 STANDARD 1.1 August 2016
© 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 3: Getting Started
Touchstone TG1662G Telephony Gateway User Guide
12