Getting Service - Arris Touchstone DG2470 User Manual

Coaxial cable (coax): This is a round cable with a connector on each end. It is the
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same kind of wire used to connect to your television for cable TV. You can buy coax
from any electronics retailer and many discount stores; make sure it has connectors on
both ends. There are two types of connectors, slip-on and screw-on; the screw-on
connectors are best for use with your Data Gateway. The coax should be long enough to
reach from your Data Gateway to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and minimize or
eliminate splitters between the cable jack and the Data Gateway.
Splitter (optional): provides an extra cable connection by splitting a single outlet
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into two. You may need a splitter if you have a TV already connected to the cable outlet
that you want to use. You can buy a splitter from any electronics retailer and most
discount stores; you may also need a short piece of coax cable (with connectors); use it
to connect the splitter to the cable outlet and then connect the Data Gateway and TV to
the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.
Using several splitters in a line may deteriorate the quality of your television, telephone, and/or
internet connection.
Information packet: your cable company should furnish you with a packet
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containing information about your service and how to set it up. Read this information
carefully and contact your cable company if you have any questions.

Getting Service

Before trying to use your new Data Gateway, contact your local cable company to establish
an Internet account and telephone service. When you call, have the following information
ready:
the Data Gateway serial number and cable MAC addresses of the unit (printed on the
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Data Gateway)
the model number of the Data Gateway (printed on the Data Gateway)
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If the Data Gateway was provided by your cable company, they already have the required
information.
In addition, you should ask your cable company the following questions:
Release 24 STANDARD 1.3 February 2015 Touchstone DG2470 Data Gateway User Guide 11
Chapter 3: Getting Started