Getting Service - Arris Touchstone DG860P2 User Manual

Getting
Safety Started
Ethernet
Installation Configuration

Getting Service

Before trying to use your new Data Gateway, contact your local cable company to
establish an Internet account. When you call, have the fol lowing information ready:
• the Data Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Data Gateway)
• the model number of the Data Gateway
If the Data Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Data Gateway?
• Do I need a user ID or password to access the Internet or my e-mail?
Touchstone DG860P2 Data Gateway User's Guide
Usage Troubleshooting Glossary
10