Table of Contents
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Table of Contents
Related Manuals for Arris Touchstone TG9452
Summary of Contents for Arris Touchstone TG9452
- Page 1 Touchstone TG9452 Telephony Gateway User Guide, DRAFT Revision 1.2...
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Page 2: Commscope Legal Statements
Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.Wi-Fi is a trademark of the Wi-Fi Alliance. -
Page 3: Table Of Contents
Factors that affect wireless range..............18 Connect the Telephony Gateway................. 18 Configure your wireless connection................20 Access the configuration interface..............20 Set parental controls....................21 Find the MAC address of a computer..............21 Set up your parental controls................21 Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... - Page 4 My wireless Internet connection stops working sometimes........31 I can get on the Internet, but everything is slow............31 I don't have a dial tone when I pick up the phone............31 Appendix A: Glossary................33 Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
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Page 5: Chapter 1: Safety Requirements
Chapter 1 Safety requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Potential equipment damage. Potential loss of service. Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. -
Page 6: Fcc Part 15
This equipment should be installed and operated with minimum distance of 10.2 inches (26 cm) between the radiator and your body. This transmitter must not be co- located or operating in conjunction with any other antenna or transmitter. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 7: Canadian Compliance
L’exploitation est autorisée aux deux conditions suivantes : 1. L’appareil ne doit pas produire de brouillage; 2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 8: Chapter 2: Get Started
Touchstone TG9452 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. -
Page 9: About Your New Telephony Gateway
There are two types of connectors, slip-on and screw-on; the screw-on connectors are Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 10: Contact Your Service Provider
Contact your service provider Before trying to use your new Telephony Gateway, contact your local service provider to establish an Internet account and telephone service. When you call, have the following information ready: Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 11: System Requirements
Ethernet or wireless LAN connection must be available. macOS System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 12: Linux/Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone TG9452 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number... -
Page 13: Ethernet Or Wireless
Ethernet hub with a cross-over switch, ask for Category 6 (CAT6) straight-through cable. CAT6 cable is required for best Ethernet performance. Regular CAT5 or CAT5e cable may not allow full-speed Ethernet operation. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 14: Wireless
To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Get support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. -
Page 15: Chapter 3: Install And Connect Your Telephony Gateway
Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Front panel The front of the TG9452 has the following indicators. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 16: Rear Panel
Chapter 3: Install and connect your Telephony Gateway 1. Status LED: Indicates the device power and status. Rear panel The rear of the TG9452 has the following connectors and controls. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 17: Choose An Installation Location
Telephony Gateway that extension cords are not required. ■ Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 18: Desktop Mounting Instructions
By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Connect the Telephony Gateway Warning: Risk of injury or equipment damage. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... - Page 19 Note: Use the Ethernet cable included in the Telephony Gateway package. 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (5). Connect the other end to the telephone. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
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Page 20: Configure Your Wireless Connection
2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the TG9452. 3. In your web browser, navigate to http://192.168.0.1/ to access the wireless router setup. The Login screen appears. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 21: Set Parental Controls
2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. 3. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... - Page 22 Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
- Page 23 7. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) 8. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
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Page 24: Chapter 4: Configure Your Ethernet Connection
3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 25: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10
6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... - Page 26 Chapter 4: Configure your Ethernet connection 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
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Page 27: Chapter 5: Operate The Telephony Gateway
Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator light for the TG9452 The Telephony Gateway has an LED indicator light to assist in troubleshooting. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 28: Led Patterns
Flashing green (1/second) Booting up Solid white Online and functioning Solid red No Internet connectivity Flashing blue WPS mode (times out after two minutes) Flashing green (5/second) Factory reset in process Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 29: Wiring Problems
If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 30: Chapter 6: Troubleshooting
Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway. If you think this has happened, see Reset the Telephony Gateway to factory defaults. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... -
Page 31: I'm Not Getting On The Internet (Wireless)
3. Is the phone plugged directly into the Telephony Gateway? Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled "Tel 1" for line 1, and "Tel 2" for line 2. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... - Page 32 If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
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Page 33: Appendix A: Glossary
The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2... - Page 34 Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable" and the connectors as "RF connectors." RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
- Page 35 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG9452 Telephony Gateway User Guide DRAFT Revision 1.2...
- Page 36 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...