Arris Touchstone TG852 User Manual
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Arris Touchstone TG852 User Manual

Touchstone telephony gateway
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®
Touchstone
TG852
Telephony Gateway
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG852 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser -
vice and both wired and wireless connectivity. It also supports a Lithi um-Ion bat-
tery backup to provide continued telephone service during power outages.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and
versatility. In addition, the Touchstone Telephony Gateway provides for up to two
separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

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  • Page 1 Touchstone TG852 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser - vice and both wired and wireless connectivity.

  • Page 2: Export Regulations

    The information in this docu ment is proprietary to ARRIS. ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trademarks are the property of their respective holders.

  • Page 3: Safety Requirements

    Connecting the Telephony Gateway to the home’s existing tele phone wiring should only be performed by a professional in staller. • Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocu tion. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 4 AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufac- turer’s specifications. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 5: Fcc Part

    This equipment should be installed and operated with mini- mum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other an- tenna or transmitter. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 6: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG852 Telephony Gateway is DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.

  • Page 7: Items You Need

    Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. • Ethernet Cable(s): as shown in the image to the left, this is a Category 5e Phone Cable (CAT5e) straight-through cable for connecting computers to the Gateway. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 8: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 9: System Requirements

    System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 10: About This Manual

    Usage Troubleshooting Glossary About this Manual This manual covers the Touchstone TG852 Telephony Gateway. The model number is on the label affixed to the bottom of the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a...

  • Page 11: Ethernet Or Wireless

    If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 12: Battery Installation And Removal

    The TG852 supports the following battery model: Basic Backup Battery (green) • Basic backup battery — provides up to 8 hours of backup time, depend- ing on your Telephony Gateway model and usage. Basic Battery Installation and Replacement Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 13: Basic Battery Installation And Replacement

    Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. Battery Guides Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 14 Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi- nances. Hinge Tab Receiver Slot Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 15: Installing And Connecting Your Telephony Gateway

    CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any connections. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 16: Front Panel

    WiFi: indicates the status of the wireless LAN. Tel 1: indicates the status of telephone line 1. G Tel 2: indicates the status of telephone line 2. Power H Battery: indicates the battery status. US/DS Online WiFi Battery ARRIS TG852 Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 17: Rear Panel

    D Tel 2: connector for the second phone line. Ethernet (1 - 4): connectors for use with a computer LAN port. Cable: connector for the coaxial cable. G Power: connector for the power cord. Ethernet Cable Power Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 18: Selecting An Installation Location

    Cleaning Instructions Clean the Telephony Gateway using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Telephony Gateway. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 19 find and connect to your network. Note: Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 20: Connecting The Telephony Gateway

    Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (C or D). Connect the other end to the telephone. Power Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 21: Configuring Your Wireless Connection

    802.11b/g/n wireless LAN card, you may wish to configure the Telephony Gateway’s wireless settings. At a minimum, you should configure the se- curity settings. Note: Refer to the separate wireless configuration documentation for complete instructions on configuring your wireless connection. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 22: Configuring Your Ethernet Connection

    Ethernet connection on your operating system. • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 23: Tcp/Ip Configuration For Windows 2000

    Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 24 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 25: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 26 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 27 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 28: Tcp/Ip Configuration For Windows Vista

    TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operat- ing system. Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center window. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 29 Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 30 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati- cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 31: Tcp/Ip Configuration For Windows 7

    Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 32 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 33 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 34 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 35: Tcp/Ip Configuration For Macos

    Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 36 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 37 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 38 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 39: Using The Telephony Gateway

    Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 40: Indicator Lights For The Tg852

    Flash = Off-hook Disabled Tel 2 Off = disabled Flash Computer Activity Battery Battery On = On-hook No AC Power Flash = Off-hook Off = disabled Firmware Upgrade (normal operation) (normal operation) ARRIS TG852 Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 41 Flash available Internet Battery bad Off = No AC Battery Power Bat- power Flash tery In- Flash stalled Battery bad No AC Power No Battery Firmware (normal Flash Upgrade operation) Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 42 Flash work information Retrieving telephone line Flash information Activating telephone Flash Flash service Normal Operation Begins Note: The US/DS indicator flashes during startup, and turns on when the Tele- phony Gateway establishes a connection. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 43: Using The Reset Button

    Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Power Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 44: Booting From Battery

    If a battery is already installed in the Telephony Gateway, remove it. Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal for details). Press the Reset button; the Power light should turn on immediately. Touchstone TG852 Telephony Gateway User’s Guide...

  • Page 45: Troubleshooting

    Telephony Gateway and CATV outlet, re- move the splitters and connect the Telephony Gateway directly to the out- let. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 46 If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the con nec- tion speed. Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 47 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not re- store dial tone, call your service provider. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 48 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your serv- ice provider. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 49 DHCP allows the cable company to con figure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 50 A hardware or software device that prevents unauthorized access to a pri- vate network from the Internet. The TG852 provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 51 Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 52 Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facil- itate communications across one or more connected networks. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 53 Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG852 Telephony Gateway User’s Guide...
  • Page 54 The information in this docu ment is proprietary to ARRIS. ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg- istered trademarks are the property of their respective holders.

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