Arris Touchstone TG862 User Manual
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Arris Touchstone TG862 User Manual

Telephony gateway
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®
Touchstone
TG862
Telephony Gateway
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice and both wired and wireless connectivity.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and
versatility. In addition, the Touchstone Telephony Gateway provides for up to two
separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

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  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser- vice and both wired and wireless connectivity.

  • Page 2: Export Regulations

    Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

  • Page 3: Safety Requirements

    Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
  • Page 4 • Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 5: Fcc Part

    This equipment should be installed and operated with mini- mum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other an- tenna or transmitter. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 6: Industry Canada Compliance

    The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 7: European Compliance

    CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
  • Page 8 7.0 W (idle) 8.3 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service and telephone service. Turning the switch OFF is recommended only during vacations or similar extended ab- sences.

  • Page 9: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG862 Telephony Gateway is DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.

  • Page 10: What's On The Cd

    You may need a splitter if you have a TV already con- Phone Cable nected to the cable outlet that you want to use. You can buy a splitter from Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 11: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 12: System Requirements

    System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 13: About This Manual

    See the security label on your product (shown on image at the left) for the factory security settings. If you need to modify the default wireless security settings, see Configuring Cable Reset Telephone Ethernet 10/100/1000 Your Wireless Connection. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 14: Ethernet Or Wireless

    If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 15: Installing And Connecting Your Telephony Gateway

    CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any connections. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 16 Ethernet (1 - 4): connectors for use with a computer LAN port. G Cable: connector for the coaxial cable. H Power: connector for the power cord. Power Switch: (TG862S only) power On/Off switch. Telephone Ethernet Cable Reset 10/100/1000 TG862S Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 17: Selecting An Installation Location

    Blocking the vents may cause overheating. • How close are your wireless devices? The Telephony Gateway wireless con- nection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 18 find and connect to your net- work. Note: Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 19: Mounting The Telephony Gateway

    This may prevent the Telephony Gateway from pulling out of the wall in the future. To prevent overheating of the Telephony Gateway, do not block the ventilation holes on the sides of the unit. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 20 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked. Proceed to Connecting the Telephony Gateway. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 21: Connecting The Telephony Gateway

    Telephony Gateway (D or E). Connect the other end to the telephone. Note: If you have a phone with two separate lines on a single RJ-14 cord, plug it into the connector labeled “Telephone 1/2”. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 22: Configuring Wireless Connection

    Note: The default user name is “admin”. The default password is “pass- word”, in lower case letters. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 23: Setting Parental Controls

    Accessing the Configuration Interface. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 24 (0:00 until 0:00 indicates all day, or just click the All Day check- box.) d) Click the Add Keyword Filter or Add Web Site Filter button respec- tively. Then click the Apply button. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 25: Configuring Your Ethernet Connection

    Ethernet connection on your operating system. • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Note: For Windows Vista, use the Windows 7 procedure. They are very similar. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 26: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 27 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 28 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 29: Tcp/Ip Configuration For Windows 7

    Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 30 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 31 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 32 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 33: Tcp/Ip Configuration For Macos

    Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 34 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 35 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 36 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 37: Using The Telephony Gateway

    Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 38: Indicator Lights For The Tg

    Disabled Off = disabled Flash = Com- Flash puter Activity Computer Activity On = On-hook No AC Power Flash = Off-hook Off = disabled Firmware Upgrade (normal operation) (normal operation) (normal operation) Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 39 Note 1: Your cable company may configure the Telephony Gateway to always display the DS and US indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 40 Normal Operation Begins Note: The DS and US indicators flash yellow during startup, and turn green if the Telephony Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 41 Installation Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence Online Description Flash Downstream search Flash Downstream found; upstream search Downstream and Upstream found; Flash retrieving setup information from cable operator Ready for service Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 42: Using The Reset Button

    Telephony Gateway for more than fifteen seconds. This restores the wireless TG862S setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Touchstone TG862 Telephony Gateway User’s Guide...

  • Page 43: Troubleshooting

    Telephony Gateway and CATV outlet, re- move the splitters and connect the Telephony Gateway directly to the out- let. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 44 If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connec- tion speed. Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 45 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not re- store dial tone, call your service provider. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 46 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your serv- ice provider. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 47 Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 48 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 49 For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 50 Transmission Control Protocol/Internet Protocol. The protocols used to facil- itate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 51 Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG862 Telephony Gateway User’s Guide...
  • Page 52 The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trade- marks and registered trademarks are the property of their respective holders.

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