Getting Service; System Requirements - Arris Touchstone TG2492 User Manual

Splitter (optional): provides an extra cable connection by splitting a single outlet into two.

You may need a splitter if you have a TV already connected to the cable outlet that you
want to use. You can buy a splitter from any electronics retailer and most discount stores;
you may also need a short piece of coax cable (with connectors); use it to connect the
splitter to the cable outlet and then connect the Telephony Gateway and TV to the
splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.
Using several splitters in a line may deteriorate the quality of your television, telephone,
and/or internet connection.
Information packet: your cable company should furnish you with a packet containing

information about your service and how to set it up. Read this information carefully and
contact your cable company if you have any questions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local cable company to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on

the Telephony Gateway)
the model number of the Telephony Gateway (printed on the Telephony Gateway)

If the Telephony Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to download after I am

connected?
When can I start using my Telephony Gateway?

Do I need a user ID or password to access the Internet or my e-mail?

Will my phone number(s) change?

What new calling features will I have and how do I use them?


System Requirements

The Touchstone Telephony Gateway operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable
company. Telephone service requires that the cable company has PacketCable support.
Release 24 STANDARD 1.2 April 2016
© ARRIS Enterprises, LLC, 2015-2016. All Rights Reserved.
Chapter 3: Getting Started
Touchstone TG2492 Telephony Gateway User Guide
12