Arris Touchstone TG862G/NA User Manual
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Arris Touchstone TG862G/NA User Manual

Telephony gateway
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Touchstone TG862G Telephony
Gateway
User Guide
Release 8 STANDARD 1.5 August 2016
August 2016

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Summary of Contents for Arris Touchstone TG862G/NA

  • Page 1 Touchstone TG862G Telephony Gateway User Guide Release 8 STANDARD 1.5 August 2016 August 2016...
  • Page 2 ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Rear Panel ........................24 Selecting an Installation Location ..................24 Desktop Mounting Instructions ................25 Factors Affecting Wireless Range ................25 Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............42 I don't have a dial tone when I pick up the phone - why? ..........42 Glossary ........................ 44 Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    The Telephony Gateway also offers integrated MoCA 2.0 home networking providing Internet access and transfer of multimedia content between devices over coaxial cable in the home. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 6: Getting Support

    Installation is simple and your service provider will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers.

  • Page 7: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 8: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Getting Started

    Note: An adapter is required for slot-loading drives. Adapter is not included. Quick Installation Guide  End User License Agreement  Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 11: Items You Need

    (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: Getting Service

    To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your service provider. Telephone service requires that the service provider has PacketCable support. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: Recommended Hardware

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 14: About This Manual

    Use the service provider’s mail servers for sending email.  Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 15: Ethernet Or Wireless

    The 802.11 wireless LAN standard allows one or more computers to access the TG862G using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 16 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Battery Installation And Removal

    Extended backup battery: provides up to 12 hours of backup time, depending on model  and usage. It has a strap between the battery guides. This is the standard battery for the TG862G. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Basic Battery Installation And Replacement

    Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 19 Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Extended Battery Installation And Replacement

    Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 21 Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Battery Usage And Storage Conditions

    Telephony Gateway for any prolonged period of time. Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America.

  • Page 23: Installing And Connecting Your Telephony Gateway

    3. Tel 1: indicates the status of telephone line 1. 4. Secure: indicates that Wireless Protected Setup (WPS) is active. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Rear Panel

    Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Desktop Mounting Instructions

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Mounting The Telephony Gateway

    1. Position the mounting template on the surface where you intend to mount the Telephony Gateway and sercure in place with transparent tape. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Desktop Mounting Instructions

    5. Proceed to (page 28). Desktop Mounting Instructions 1. Position the Telephony Gateway so that: • air flows freely around it Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Connecting The Telephony Gateway

    3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (6) and the other end to the Ethernet port on a computer, hub, or broadband router. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Configuring Your Wireless Connection

    Follow these steps to access the configuration interface. You should have already set up the Installing and Connecting your Telephony Gateway TG862G as described in (page 23). Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Setting Parental Controls

    (and press Enter). The wireless /sbin/ifconfig interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Making Your Parental Control Settings

    To delete a keyword or web site from the list, first click its check box and then click the Delete button. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 32 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click the Apply button. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Network 2. Click the icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 35 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: Using The Telephony Gateway

    6. Ethernet 2. Tel 2 7. Online 3. Tel 1 8. US 4. Secure 9. DS 5. WiFi 10. Power Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 37: Wiring Problems

    Green Connected to the Flash = Battery Internet (ultra- high speed) Flash = Not connected to the Internet Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: Patterns: Startup Sequence

    Normal Operation Note: The US/DS indicator flashes during startup, and it turns on when the Telephony Gateway establishes a connection. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 39: Using The Reset Button

    To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 40: Booting From Battery

    3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Gateway does not turn on, the battery may not be charged. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 41: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 42: I'm Not Getting On The Internet (Wireless)

    If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 43 Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 44: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 45 Event An informational message used for IP address monitoring network status. A number assigned to your computer by your service provider, used to identify your computer to other systems on the F-connector Internet. The type of connector used on coax cable. ISDN There are two common types of F- connector, slip-on and screw-on.
  • Page 46 You can buy a splitter from any electronics wireless LAN. retailer and most discount stores. Release 8 STANDARD 1.5 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 47 Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
  • Page 48 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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