Arris Touchstone TG1662G User Manual
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Arris Touchstone TG1662G User Manual

Telephony gateway
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Touchstone TG1662G Telephony
Gateway
User Guide
Release 16 STANDARD 1.1 August 2016
August 2016

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Summary of Contents for Arris Touchstone TG1662G

  • Page 1 Touchstone TG1662G Telephony Gateway User Guide Release 16 STANDARD 1.1 August 2016 August 2016...
  • Page 2 ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    RF Exposure ....................... 9 Industry Canada Compliance ..................... 9 For Mexico ......................... 9 Getting Started ..................... 10 About Your New Touchstone TG1662G Telephony Gateway ......... 10 What's in the Box ......................10 Items You Need ....................... 11 Getting Service ......................... 12 System Requirements ......................
  • Page 4 I can get on the Internet, but everything is slow ............46 I don't have a dial tone when I pick up the phone - why? ..........46 Glossary ........................ 48 Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone TG1662G Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 6: Getting Support

    Chapter 1: Overview Getting Support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide ©...

  • Page 7: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 8: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Getting Started

    Chapter 3 Getting Started About Your New Touchstone TG1662G Telephony Gateway The Touchstone TG1662G Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to sixteen times faster than DOCSIS 2.0 ...

  • Page 11: Items You Need

    (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: Getting Service

    To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your service provider. Telephone service requires that the service provider has PacketCable support. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: Recommended Hardware

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 14: About This Manual

    Chapter 3: Getting Started About this Manual This manual covers the Touchstone TG1662G Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2. Security Label What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...

  • Page 15: Ethernet Or Wireless

    The 802.11 wireless LAN standard allows one or more computers to access the TG1662G using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 16 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Battery Installation And Removal

    Extended backup battery: provides up to 8 hours of backup time, depending on model and  usage. It has a strap between the battery guides. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Basic Battery Installation And Replacement

    Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 19 Telephony Gateway battery compartment on the -opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Extended Battery Installation And Replacement

    Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 21 Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Battery Usage And Storage Conditions

    Telephony Gateway for any prolonged period of time. Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America.

  • Page 23: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Front Panel

    7. Tel 1: indicates the status of telephone line 1. 8. Tel 2: indicates the status of telephone line 2. 9. Battery: indicates the battery status. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Rear Panel

    Is an AC outlet available nearby? For best results, the outlet should not be switched and  should be close enough to the Telephony Gateway that extension cords are not required. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Factors Affecting Wireless Range

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Mounting The Telephony Gateway

    1. Position the mounting bracket on the surface where you intend to mount the Telephony Gateway and mark the two holes with a pencil. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 28 Telephony Gateway and sliding the Telephony Gateway down until it drops in place on the bracket. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Desktop Mounting Instructions

    Connecting the Telephony Gateway 2. Proceed to (page 30). Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Connecting The Telephony Gateway

    2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (7) and insert the power cord into a convenient AC outlet. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Configuring Your Wireless Connection

    The Login screen displays. Note: The default user name is “admin”. The default password is “password”, in lower case letters. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Setting Parental Controls

    2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 33 To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 34 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click the Apply button. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Network 2. Click the icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 37 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 39: Indicator Lights For The Tg1662G

    If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 40: Patterns: Normal Operation (Lan And Telephone)

    Green Connected to the Flash = Battery Internet (ultra- high speed) Flash = Not connected to the Internet Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 41: Patterns: Startup Sequence

    Cable Modem Startup Sequence (page 42) Flash Retrieving telephone network information Flash Retrieving telephone line information Flash Flash Activating telephone service Normal Operation Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 42: Using The Reset Button

    You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 43: Resetting The Router To Factory Defaults

    The TG1662G supports a “Boot from Battery” feature that allows the Telephony Gateway to provide continued telephone service during power outages. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 44 3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Gateway does not turn on, the battery may not be charged. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 45: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 46: I'm Not Getting On The Internet (Wireless)

    If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 47 Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 48: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 49 Event An informational message used for IP address monitoring network status. A number assigned to your computer by your service provider, used to identify your computer to other systems on the F-connector Internet. The type of connector used on coax cable. ISDN There are two common types of F- connector, slip-on and screw-on.
  • Page 50 You can buy a splitter from any electronics wireless LAN. retailer and most discount stores. Release 16 STANDARD 1.1 August 2016 Touchstone TG1662G Telephony Gateway User Guide © 2013-2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 51 Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
  • Page 52 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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