Arris Touchstone TG3492LG-LIB User Manual
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Arris Touchstone TG3492LG-LIB User Manual

Telephony gateway
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Touchstone TG3492LG-LIB Telephony
Gateway
User Guide
Release 34 DRAFT 1.1 January 2018
January 2018

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Summary of Contents for Arris Touchstone TG3492LG-LIB

  • Page 1 Touchstone TG3492LG-LIB Telephony Gateway User Guide Release 34 DRAFT 1.1 January 2018 January 2018...
  • Page 2 ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products.

  • Page 3: Table Of Contents

    Setting Parental Controls ....................23 Finding the MAC Address of a Computer ............... 23 Making Your Parental Control Settings..............24 Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............36 I don't have a dial tone when I pick up the phone - why? ..........36 Glossary ........................ 38 Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone TG3492LG-LIB Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 6: Getting Support

    Chapter 1: Overview Getting Support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide ©...

  • Page 7: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 8: Fcc Part 15

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Rf Exposure

    à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Innovation, Science And Economic Development Canada Statement

    2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 11: Getting Started

    Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG3492LG-LIB Telephony Gateway is DOCSIS and Euro-DOCSIS compliant with the following features: Speed: up to 32 times faster than DOCSIS 2.0 cable modems.  Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can ...
  • Page 12 (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: Getting Service

    TG3492LG-LIB, but may not be able to make maximum use of TG3492LG-LIB throughput. CPU: P4, 3GHz or faster.  Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 14: Windows

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TG3492LG-LIB Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model Number 2.

  • Page 15: Ethernet Or Wireless

    Note: To connect more than four computers to the TG3492LG-LIB through the Ethernet ports, you need an Ethernet hub (available at computer retailers). Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 16 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Front Panel

    Front Panel The front of the Telephony Gateway has the following indicators. 1. ATMOS Light Bar: indicates unit power and status. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 19: Rear Panel

    Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Desktop Mounting Instructions

    By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 21: Connecting The Telephony Gateway

    Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Configuring Your Wireless Connection

    Wi-Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG3492LG-LIB simultaneously to easily set up your system security. 1. Security Label Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 23: Accessing The Configuration Interface

    “Local Area Connection” for an Ethernet connection. Next click the Details button. The “Physical Address” line shows the MAC address. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Making Your Parental Control Settings

    Finding the MAC Address of a Computer Note: Refer to the (page 23) for information on determining the MAC address of your computer. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 25 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click Apply button. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Configuring Your Ethernet Connection

    TCP/IPv6 at the appropriate step. 1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Tcp/Ip Configuration For Windows Vista

    Windows 10 Follow these steps to configure the Ethernet interface on a Windows 7, Windows 8, or Windows 10 operating system. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Tcp/Ip Configuration For Macos

    9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Indicator Lights For The Tg3492Lg-Lib

    (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Patterns: Normal Operation (Lan And Telephone)

    Internet AC Power Good On = Connected to the Internet Flash = Not connected to the Internet No AC Power Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Patterns: Startup Sequence

    Cable Modem Startup Sequence Internet Description Slow Flash Downstream acquisition in progress (1/second) Downstream acquisition completed (until Upstream acquisition starts) Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Using The Reset Button

    Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Note: The rear panel power switch can also be used to power cycle the unit. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Resetting The Telephony Gateway To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Troubleshooting

    Proceed to the Ethernet or wireless solutions if necessary. I'm not getting on the Internet (Ethernet) If you are using a hub, is the hub turned on? Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: I'm Not Getting On The Internet (Wireless)

    Telephony Gateway. The following steps should help in identifying the source of the problem. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 37 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: Glossary

    The type of connector used on coax cable. networking software for you. There are two common types of F- Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 39 connector, slip-on and screw-on. Use coax ISDN with screw-on connectors for connecting Integrated Services Digital Network. A your Telephony Gateway. digital telephony standard that provides communication speeds about twice as fast Firewall as standard dialup. A hardware or software device that prevents unauthorized access to a private network from the Internet.
  • Page 40 A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer Release 34 DRAFT 1.1 January 2018 Touchstone TG3492LG-LIB Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 41 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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