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Arris Touchstone TG1672 User Manual

Arris Touchstone TG1672 User Manual

Telephony gateway

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Touchstone
TG1672
Telephony Gateway
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG1672 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser -
vice and both wired and wireless connectivity. It also provides a Lithi um-Ion bat-
tery backup to provide continued telephone service during power outages.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Telephony Gateway
also provides 802.11a/b/g/n wireless connectivity for enhanced mobility and ver-
satility. In addition, the Telephony Gateway provides for up to two separate lines of
telephone service. The Telephony Gateway also offers integrated MoCA 1.1 home
networking providing Internet access and transfer of multimedia content between
devices over coaxial cable in the home.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Removal
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

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Table of Contents
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Summary of Contents for Arris Touchstone TG1672

  • Page 1 Touchstone TG1672 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser - vice and both wired and wireless connectivity.
  • Page 2: Export Regulations

    ©ARRIS Enterprises, Inc. 2013 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
  • Page 3: Safety Requirements

    Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
  • Page 4 • Ensure proper ventillation. Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 5: Fcc Part

    This equipment should be installed and operated with mini- mum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other an- tenna or transmitter. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 6: Industry Canada Compliance

    The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 7: European Compliance

    CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this prod uct or battery...
  • Page 8: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG1672 Telephony Gateway is DOCSIS compliant with the follow- ing features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.
  • Page 9: Items You Need

    • Wall-Mounting Bracket (optional): if you want to wall-mount your Tele- phony Gateway, you need to obtain two drywall anchors or wood screws and order a wall-mounting bracket from your cable company. Phone Cable Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 10: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 11: System Requirements

    System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 12: About This Manual

    Troubleshooting Glossary About this Manual This manual covers the Touchstone TG1672 Telephony Gateway. The model num- ber is on the label affixed to the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a...
  • Page 13: Ethernet Or Wireless

    If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 14: Battery Installation And Removal

    Your cable company may include a backup battery with your Telephony Gateway. Backup Battery You can order batteries at http://yourbroadbandstore.com/ Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 15: Battery Installation And Replacement

    Telephony Gateway, use the battery pull strap to dislodge the battery. Note: The Telephony Gateway will not begin operating until you apply AC power. Battery Battery Guides Pull Strap Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 16 Telephony Gateway until the latch snaps back into place. Battery Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle Compartment or dispose of the battery responsibly and in accordance with local ordi- nances. Hinge Tab Receiver Slot Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 17: Installing And Connecting Your Telephony Gateway

    CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any connections. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 18: Front Panel

    G Tel 1: indicates the status of telephone line 1. H Tel 2: indicates the status of telephone line 2. Battery: indicates the battery status. MoCA: indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 19: Rear Panel

    D USB: USB host connector - future support for external USB devices Ethernet (1 - 4): connectors for use with a computer LAN port. Cable: connector for the coaxial cable. G Power: connector for the power cord. Ethernet 10/100/1000 Cable Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 20: Selecting An Installation Location

    Blocking the vents may cause overheating. • How close are your wireless devices? The Telephony Gateway wireless con- nection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 21: Factors Affecting Wireless Range

    find and connect to your net- work. Note: Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 22: Mounting The Telephony Gateway

    This may prevent the Telephony Gateway from pulling out of the wall in the future. To prevent overheating of the Telephony Gateway, do not block the ventilation holes on the sides of the unit. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 23 • it will not fall to the floor if bumped or moved • the ventilation holes on the sides of the unit are not blocked Proceed to Connecting the Telephony Gateway. Step 5 Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 24: Connecting The Telephony Gateway

    Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (B or C). Connect the other end to the telephone. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 25: Configuring Your Wireless Connection

    Note: The default user name is “admin”. The default password is “pass- word”, in lower case letters. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 26: Setting Parental Controls

    Accessing the Configuration Interface. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 27 (0:00 until 0:00 indicates all day, or click the All Day checkbox for all day.) d) Click the Add Keyword Filter or Add Web Site Filter button respec- tively. Then click the Apply button. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 28: Configuring Your Ethernet Connection

    • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Note: For Windows 8 and Windows Vista, use the Windows 7 procedure. They are very similar. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 29: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 30 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 31 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 32: Tcp/Ip Configuration For Windows 7

    Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 33 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 34 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 35 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 36: Tcp/Ip Configuration For Macos

    Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 37 Getting Ethernet Battery Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 38 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 39 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 40: Using The Telephony Gateway

    Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 41: Gateway Overview

    Off = MoCA activity Activity disabled Both LEDs Off = Computer not connected On = On-hook No AC Flash = Off-hook Power Off = disabled Firmware (normal operation) (normal operation) (normal operation) (normal operation) Upgrade Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 42 Note 1: Your cable company may configure the Telephony Gateway to always display the US/DS indicator in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 43 Flash Flash service Normal Operation Note: The US/DS indicator flashes yellow during startup, and turns green if the Telephony Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 44 Downstream acqusition in progress (1/second) (until Upstream Downstream acquisition completed acqusition starts) Fast Flash Upstream acquisition completed (3/second) Slow Flash (during acqusition) Upstream acqusition completed, ready for service On (when modem IP address obtained) Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 45: Resetting The Router To Factory Defaults

    If a battery is already installed in the Telephony Gateway, remove it. Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal for details). Press the Reset button (A); the Power light should turn on immediately. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 46: Troubleshooting

    Telephony Gateway and CATV outlet, re- move the splitters and connect the Telephony Gateway directly to the out- let. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 47 If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the con nec- tion speed. Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 48 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not re- store dial tone, call your service provider. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 49 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your serv- ice provider. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 50 DHCP allows the cable company to con figure your computer’s networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 51 A hardware or software device that prevents unauthorized access to a pri- vate network from the Internet. The TG1672 provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 52 Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 53 Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facil- itate communications across one or more connected networks. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 54 Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG1672 Telephony Gateway User’s Guide...
  • Page 55 ARRIS and the ARRIS logo are all trademarks of ARRIS En- terprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claim- ing the marks and the names of their products.

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