Arris TG 3442 User Manual
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Arris TG 3442 User Manual

Touchstone tg3442s telephony gateway
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ARRIS TG 3442
Touchstone TG3442S Telephony
Gateway
User Guide
Final 1.0 October 2018
October 2018

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Summary of Contents for Arris TG 3442

  • Page 1 ARRIS TG 3442 Touchstone TG3442S Telephony Gateway User Guide Final 1.0 October 2018 October 2018...
  • Page 2 ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products.

  • Page 3: Table Of Contents

    Service/Mac Filtering ....................... 29 LAN Configuration ......................31 Dynamic DNS ........................34 Factors that affect wireless range ................... 35 Configuring your wireless connection ................35 Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 I can get on the Internet, but everything is slow ............43 Using the TG3442S UI for Debugging Issues ..............44 No Dial Tone ........................45 Glossary ........................ 47 Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the TG3442S provides for up to two separate lines of telephone service and provides a USB host for external devices. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 6: Get Support

    Installation is simple and your service provider will provide assistance to you for any special requirements. Get support If you need assistance with your ARRIS product, please contact your service provider. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide...

  • Page 7: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 8: European Compliance

    In accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: Disabling Wi-Fi

    17.0 W (idle) 24.0 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service (wireless and wired) and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences.

  • Page 10: Get Started

    Telephony Gateway  Power Adapter and Power Cord  Ethernet Cable  EULA (End-User License Agreement)  Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 11: System Requirements

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone TG3442S Telephony Gateway. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: What About Security

    If you are connecting the Telephony Gateway directly to a computer, Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: Connect Your Wps-Enabled Wireless Device

    2. Press and hold the WPS button located on the top of the TG3442S for five to 10 seconds and then release (see Product Overview for the Telephony Gateway front view). Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 14 3. If applicable, press the WPS button on your WPS-enabled computer or other WPS- enabled wireless device. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to your wireless network. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 15: Install, Connect And Configure Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 16: Front Panel

    Important: When the LEDs sequence one by one to ON and OFF, the Telephony Gateway is performing a software update. Do not remove the mains power during this time. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Rear Panel

    3. USB: USB host connector - future support for external USB devices 4. Ethernet (1 - 4): connectors for use with a computer LAN port. 5. Cable: connector for the coaxial cable. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Access The Configuration Interface

    Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 19: Web Ui Login

    Chapter 4: Install, connect and configure your Telephony Gateway Web UI Login ARRIS TG3442S uses a wizard to help end-users configure the device UI password and Wi-Fi Network (such as SSID, Security, etc). The below steps and UI pictures can help guide end- users to how setup the Wi-Fi Network.
  • Page 20 To proceeded, the end-user shall enter the code and press “Next Step”. Please note the code as shown below is illustrative. Please enter the code as shown on the wizard of your own TG3442S device. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 21 Next, click the “Next Step” button. The user can configure the TG3442S manually to a specific time zone or automatic. When set to automatic, the TG3442S will synchronize time and date automatically through the network. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 22 Chapter 4: Install, connect and configure your Telephony Gateway Next, click on “Finish” and the home page UI will open which enables the end-user to login through the WebUI. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 23: Parental Control (Url/Content Filtering)

    The TG3442S provides parental control capability by enabling the user to block content- based URL and or prohibit searches for specific Keywords. URL and keywords searches can be set permanently or be time based. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 24 Chapter 4: Install, connect and configure your Telephony Gateway Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 25 Chapter 4: Install, connect and configure your Telephony Gateway The examples below show how to block searches based on a specific keyword: Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Port Forwarding

    Once the pre-defined or customized service (by setting a specific protocol port range) has been configured, the end-user should next physically connect the LAN device to the TG3442S port and click on “ADD” button. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Ntp

    TG3442S supports NTP (Network Time Protocol) which enables the TG3442S to synchronise time with a network based NTP source. Up to 3 timeservers can be configured. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Upnp

    (LAN). An external network can access those IPv4 or IPv6 hosts exposed in the DMZ, while the rest of the organization's network is firewalled. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Service/Mac Filtering

    Chapter 4: Install, connect and configure your Telephony Gateway Service/Mac Filtering ARRIS TG3442S enables end-users to manage services and devices connected to the LAN Network. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 30 Within the “Managed Devices” section of the UI end-users can allow or block broadband service for all or selective devices permanently or for a configurable time window. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Lan Configuration

    This section outlines how to configure the DHCP Server IPv4 and IPv6 configuration. In includes IP subnet range, default GW and DNS server IP address configurations. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 32 Chapter 4: Install, connect and configure your Telephony Gateway Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 33 Chapter 4: Install, connect and configure your Telephony Gateway The TG3442S supports the option to limit the LAN port connection speed and duplex mode. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Dynamic Dns

    Chapter 4: Install, connect and configure your Telephony Gateway Dynamic DNS One common feature is Dynamic DNS. ARRIS TG3442S supports both a pre-defined list of DynDNS servers and enables users to configure a customized DNS hostname. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide ©...

  • Page 35: Factors That Affect Wireless Range

    If you need to modify the Telephony Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: Configure Your Ethernet Connection

    The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 37: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10

    4. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your service provider requires TCP/IPv6, go to step 8. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 38 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 39: Operate The Telephony Gateway

    White (slow blink) Telephony failed to register Red (steady) Internet LED The following table shows light patterns for the Internet LED during normal operation. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 40: Wps Led

    Telephony Gateway is booting up White (slow blink) Telephony Gateway has booted up successfully White (steady) Telephony Gateway failed to boot up Red and white (flashing) Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 41: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 42: I'm Not Getting On The Internet (Wireless)

    Protected Mode. In the UI page you can start a Wifi Scanning to see if there is many other Wifi NWs in the same channel. If this is the case ARRIS recommends changing it manually for a cleaner one.

  • Page 43: I Can Get On The Internet, But Everything Is Slow

    Other communications on the LAN, or interference with wireless connections, may slow down the connection. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 44: Using The Tg3442S Ui For Debugging Issues

    Ping and Traceroute. These features enable the user to locate the cause of the issue (residing with the TG3442S Home Gateway or service provider network). Some examples: Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 45: No Dial Tone

    If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. • If it is lit, go to the next step. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 46 Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 47: Glossary

    An MTA device that is integrated with a ports (which eliminates the need for a cable modem. cross-over cable). Final 1.0 October 2018 Touchstone TG3442S Telephony Gateway User Guide © 2018 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 48 Ethernet HTTP A standard method of connecting two or HyperText Transfer Protocol. more computers into a Local Area Network (LAN). A box with several Ethernet connectors. EuroDOCSIS Ethernet hubs provide a common point of The European version of DOCSIS. contact for all connected devices. Event An informational message used for IP address...
  • Page 49 printed on a label affixed to your Telephony Gateway. Splitter A small box with three cable connectors: one input and two outputs. You may need Protocol a splitter if you have a TV already A set of rules and formats that determines connected to the cable outlet that you the communication behavior of network want to use for your Telephony Gateway.
  • Page 50 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
  • Page 51 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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