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Related Manuals for Arris Touchstone TG3442
Summary of Contents for Arris Touchstone TG3442
- Page 1 Touchstone TG3442 Telephony Gateway User Guide, STANDARD Revision 1.0...
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Page 2: Commscope Legal Statements
Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.Wi-Fi is a trademark of the Wi-Fi Alliance. -
Page 3: Table Of Contents
Rear panel........................19 Select an installation location..................20 Desktop mounting instructions................21 Factors that affect wireless range..............21 Connect the Telephony Gateway................. 21 Configure your wireless connection..............23 Log in to the web UI..................24 Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 4 I'm not getting on the Internet (wireless)..............45 I can get on the Internet, but everything is slow............45 I don't have a dial tone when I pick up the phone............45 Appendix A: Glossary................47 Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 5: Chapter 1: Safety Requirements
Chapter 1 Safety requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Potential equipment damage. Potential loss of service. Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. -
Page 6: European Compliance
In accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Switch State Power Consumption 0.075 W Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 7: Maximum Rf Power Levels
17.0 W (idle) 24.0 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service (wireless and wired) and telephone service. Turning the switch OFF is recommended only during vacations or similar extended absences. -
Page 8: Rf Exposure
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformité de rf. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 9: Channels 1-11
Channels 1-11 For products available in the USA and Canada, only channels 1-11 can be operated. Selection of other channels is not possible. This device is restricted to indoor use. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 10: Chapter 2: Get Started
Touchstone TG3442 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. -
Page 11: About Your New Telephony Gateway
Coaxial cable (coax) This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 12 Information packet Your service provider should give you a packet containing information about your service and how to set it up. Read this information carefully and contact your service provider if you have any questions. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 13: Get Service
■ Hard drive: 7200 RPM or faster. ■ Ethernet: Gig-E (1000BaseT). Windows Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 14: Macos
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone TG3442 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. Select an installation location... -
Page 15: What About Security
■ Set up a strong password for both your Wi-Fi access and your web administration login. Change the password regularly, every three months or so. Ethernet or wireless? There are two ways to connect your computer (or other equipment) to the Telephony Gateway. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 16: Ethernet
Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 17: Both
To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Get support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. -
Page 18: Chapter 3: Install And Connect Your Telephony Gateway
Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Front panel The front of the TG3442 has the following indicators. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 19: Rear Panel
4. WiFi Button/LED: Switches the wireless LAN on or off. The LED indicates the status of the wireless LAN. 5. Power: Indicates whether power is available to the device. Rear panel The rear of the TG3442 has the following connectors and controls. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 20: Select An Installation Location
Each splitter attenuates (reduces) the signal available to the Telephony Gateway A large number of splitters can slow down the Internet connection and even affect your telephone service. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 21: Desktop Mounting Instructions
Connect the Telephony Gateway Warning: Risk of injury or equipment damage. Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 22 Telephony Gateway. 2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway and insert the power cord into a convenient AC outlet. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 23: Configure Your Wireless Connection
1. If security has been properly set up on your computer to access the wireless LAN on the TG3442, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 24: Log In To The Web Ui
1. When you first log into the wizard, type a new password, and re-enter it in the second line. Also enter the CAPTCHA code that appears, and click Next Step. The Step 2 window appears. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 25: Parental Control
The parental control feature lets you block specified keywords and web sites from being accessed. You can choose to block websites or keywords for certain users or during certain times of day. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 26 Chapter 3: Install and connect your Telephony Gateway Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
- Page 27 Chapter 3: Install and connect your Telephony Gateway You can also block sites based on a specific keyword. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 28: Port Forwarding
Chapter 3: Install and connect your Telephony Gateway Port forwarding Port forwarding lets you redirect ports that are not open automatically and that allow WAN traffic to a specific service on a LAN device. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 29: Ntp
UPnP UPnP lets you automatically open ports that allow online gaming without having to configure those ports manually. These ports automatically close again when they are no longer needed. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 30: Dmz
DMZ ("demilitarized zone") is a feature that redirects all ports to a specific LAN device. Service/MAC filtering Service/MAC filtering lets you manage services and devices that are connected to the LAN Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 31 Chapter 3: Install and connect your Telephony Gateway You can also choose to manage a device so that you can block or allow traffic from it at a specific time. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 32: Lan Configuration
Chapter 3: Install and connect your Telephony Gateway LAN configuration LAN configuration lets you customize DHCP server ranges using IPv4 and IPv6. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 33 Chapter 3: Install and connect your Telephony Gateway Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 34: Dynamic Dns
Chapter 3: Install and connect your Telephony Gateway Dynamic DNS Dynamic DNS lets you configure a customized domain name server. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 35 Chapter 3: Install and connect your Telephony Gateway Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 36: Chapter 4: Configure Your Ethernet Connection
3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 37: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10
6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 38 Chapter 4: Configure your Ethernet connection 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 39: Chapter 5: Operate The Telephony Gateway
Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator lights for the TG3442 The Telephony Gateway has LED indicator lights to assist in troubleshooting. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 40: Phone Led
Light patterns for the Phone LED during normal operation Telephony was registered White (steady) Telephony registration in progress Red (Slow blink) Telephone is off-hook (phone call in progress) White (slow blink) Telephony failed to register Red (Steady) Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 41: Internet Led
WiFi disabled due to scheduling Power LED Light patterns for the Power LED during normal operation Event LED Status Telephony Gateway is booting up White (slow blink) Telephony Gateway has booted up successfully White (steady) Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 42: Use The Reset Button
2. Tel (1 - 2): Connectors for the phone lines. 3. USB: USB host connector. Future support for external USB devices. 4. Ethernet (1 - 4): Connectors for use with a computer LAN port. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 43: Reset The Telephony Gateway To Factory Defaults
Telephony Gateway for more than 15 seconds. This restores the configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 44: Chapter 6: Troubleshooting
Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to an Ethernet hub. Press the Reset button on the back of the Telephony Gateway. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... -
Page 45: I'm Not Getting On The Internet (Wireless)
■ If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. 4. Is the Telephony Gateway plugged into a wall outlet? Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 46 If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
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Page 47: Appendix A: Glossary
The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0... - Page 48 Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable" and the connectors as "RF connectors." RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
- Page 49 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG3442 Telephony Gateway User Guide STANDARD Revision 1.0...
- Page 50 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...