Getting Service - Arris Touchstone DG3260 User Manual

Data Gateway package: see

package.
Coaxial cable (coax): This is a round cable with a connector on each end. It is the

same kind of wire used to connect to your television for cable TV. You can buy coax
from any electronics retailer and many discount stores; make sure it has connectors on
both ends. There are two types of connectors, slip-on and screw-on; the screw-on
connectors are best for use with your Data Gateway. The coax should be long enough to
reach from your Data Gateway to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate
splitters between the cable jack and the Data Gateway.
Splitter (optional): provides an extra cable connection by splitting a single outlet

into two. You may need a splitter if you have a TV already connected to the cable outlet
that you want to use. You can buy a splitter from any electronics retailer and most
discount stores; you may also need a short piece of coax cable (with connectors); use it
to connect the splitter to the cable outlet and then connect the Data Gateway and TV to
the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using
several splitters in a line may deteriorate the quality of your television, telephone, and/or
internet connection.
Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this information
carefully and contact your cable company if you have any questions.

Getting Service

Before trying to use your new Data Gateway, contact your local cable company to establish
an Internet account. When you call, have the following information ready:
the Data Gateway serial number and cable MAC addresses of the unit (printed on the

Data Gateway)
the model number of the Data Gateway (printed on the Data Gateway)
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Release 32 STANDARD 1.0 March 2015
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
What's in the Box (page 10) for a list of items in the
Touchstone DG3260 Data Gateway User Guide 11
Chapter 3: Getting Started