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Installation Manual
H3C SecPath V100-S Security Gateway
6.1 Troubleshooting PSU
1)
Symptom
The power LED (PWR) is always off.
2)
Solution
Check whether:
The power switch of the security gateway is on.
The PSU switch to the security gateway is on.
The power cable of the security gateway connects correctly.
The right PSU is used for the security gateway.
Caution:
Do not hot-swap the power cable. If the PWR is still off after you have checked the
above items, contact the agent.
6.2 Troubleshooting Configuration System
If the security gateway operates normally after being powered up, the console terminal
displays booting information; if the system fails, the console terminal displays nothing
or just illegible characters.
I. Troubleshooting no terminal display
1)
Symptom
After the power-on of the security gateway, console terminal displays nothing
2)
Solution
Step 1: Check out whether:
The PSU operates normally
The console cable is connected correctly
Step 2: If no problem is found, examine the parameters configured at the terminal
(such as HyperTerminal), or check the console cable.
Chapter 6 Troubleshooting
6-1
Chapter 6 Troubleshooting
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