Activating Auto In; Activating Manual In - Avaya 9621G User Manual

Activating Auto In

About this task
The Auto In work mode enables you to go back to the Automatic Call Distribution (ACD)
available queue as soon as you end the ongoing call.
Note:
In most configurations, either the Auto In feature or the Manual In feature is available, but
not both.
Procedure
1. Tap Features to access the Features list.
2. From the Features list, tap Auto In using the up or down navigation arrows.
Result
The Auto and Available (
take calls.

Activating Manual In

About this task
The Manual-in work mode requires that you press the Manual-in button following each call in
order to make yourself available to service the ACD queue.
Note:
In most configurations, either the Auto In feature or the Manual In feature is available, not
both.
When you are in Manual In mode, the system automatically changes your status to After Call
Work (ACW) as soon as you end the ongoing call. To go back to the ACD available queue, you
must again activate Manual In mode.
Note:
Depending on your provisioning, you may be required to enter a Stroke Count or Call Work
Code before being allowed to enter the manual-in mode. Contact your supervisor for
additional information.
®
Avaya one-X Deskphone SIP Call Center Agent 9621G and 9641G User Guide
) icons appear on the Agent Status line and you are available to
Activating Auto In
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