Avaya S8700 Installing Manual page 298

298 Installing the S8700 Multi-Connect
Troubleshooting an Installation
Configuring the Media Server Hardware
Problem
Can't log into UPS subagent
Can't log into Ethernet switch
Can't log into media server
Can't access the web interface
Can't access MultiVantage software
LED display on IPSI is flashing
Solution
- Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. Refer
to the user's guide that comes with the SNMP Subagent.
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information.
- Make sure you are connected to the correct Ethernet port. (On
Cajun Ethernet switch, it's the port marked Console)
- Make sure you have the correct login ID and password. Refer
to the user's guide that comes with the Ethernet switch.
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information.
- Make sure you are connected to the correct Ethernet port.
(Default is port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop
and server.
- Make sure the MAC cache is cleared. In an MS-DOS
window, type arp -d 192.11.13.6 and press
- Make sure you have connectivity. In an MS-DOS window,
type ping 192.11.13.6 and type
- Make sure the the network card on the laptop is configured
correctly. Refer to the job aid entitled Pre-Installation
Information.
- Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
- Make sure your browser is configured correctly. Refer to the
job aid entitled Pre-Installation Information.
- Make sure you are using the correct IP address: 192.11.13.6
and port (5023)
- Make sure you are using the correct login and password.
- IPSI LED has not been programmed with switch and location
(DHCP)
- IPSI LED has not had an IP address assigned to it (static IP
addressing)
May 2002
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