Ametek Amrel PLA Series Operation Manual page 7

WARRANTY TERMS
AMETEK Programmable Power, Inc. (AMETEK ), provides this written warranty covering the Product stated
above, and if the Buyer discovers and notif ies AMETEK in writing of any def ect in material or workmanship
within the applicable warranty period stated above, then AMETEK may, at its option: repair or replace the
Product; or issue a credit note for the def ective Product; or provide the Buyer with rep lacement parts for the
Product.
The Buyer will, at its expense, return the def ective Product or parts thereof to AMETEK in accordance with the
return procedure specif ied below. AMETEK will, at its expense, deliver the repaired or replaced Product or
parts to the Buyer. Any warranty of AMETEK will not apply if the Buyer is in def ault under the Purchase Order
Agreement or where the Product or any part thereof :
is damaged by misuse, accident, negligence or failure to maintain the same as specified or
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required by AMETEK;
is damaged by modifications, alterations or attachments thereto which are not authorized by
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AMETEK;
is installed or operated contrary to the instructions of AMETEK;
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is opened, modified or disassembled in any way without AMETEK's consent; or
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is used in combination with items, articles or materials not authorized by AMETEK.
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The Buyer may not assert any claim that the Products are not in conformity with any warranty until the Buyer
has made all payments to AMETEK provided f or in the Purchase Order A greement.
PRODUCT RETURN PROCEDURE
1. Request a Return Material Authorization (RMA) number from the repair facility (must be done in the
country in which it was purchased):
In the USA, contact the AMETEK Repair Department prior to the return of the product to
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AMETEK for repair:
Telephone:
Outside the United States, contact the nearest Authorized Service Center (ASC). A full listing
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can be found either through your local distributor or our website, www.powerandtest.com, by
clicking Support and going to the Service Centers tab.
2. When requesting an RMA, have the following information ready:
Model number
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Serial number
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Description of the problem
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NOTE: Unauthorized returns will not be accepted and will be returned at the shipper's expense.
NOTE: A returned product found upon inspection by AMETEK, to be in specif ication is subject to an
evaluation f ee and applicable f reight charges.
M470039-01 REV-F
Product Family: PLA/PLW Programmable DC Electronic Loads
800-733-5427, ext. 2295 or ext. 2463 (toll free North America)
858-450-0085, ext. 2295 or ext. 2463 (direct)
Warranty Period: One Year
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