Returning Electronic Load To The Manufacturer; Packaging For Shipping Or Storage - Ametek Amrel PLA Series Operation Manual

water, clean the metal surfaces with naphtha or an equivalent solvent when used in high humility. Then use the
low-pressure air to blow it again.

RETURNING ELECTRONIC LOAD TO THE MANUFACTURER

Return Material Authorization Policy for warranty and non -warranty service:
Before returning a product directly to AMETEK Programmable Power Inc. you must obtain a Return Material
Authorization (RMA) number and the correct manufactory Ship To: address. Products must also be shipped prepaid.
Product shipments will be refused and returned at sender expen se if they are unauthorized shipped without RMA # clearly
marked on the outside of the shipping box, shipped "COD", or if they are shipped to the wrong location.
Please have the following information when contacting AMETEK Programmable Power for RMA #:
1- The model number of your product.
2- The serial number of your product.
3- Information about the failure and/or reason for the return.
4- A copy of your dated proof of purchase.
5- Firmware Version (Press "Clear" on the front panel)
When returning the product to AMETEK Programmable Power Inc.:
1- Package the unit safely, preferably using the original box and packing materials. Please ensure that your product
is shipped fully insured in the original packaging or equivalent. THIS WARRANT Y WILL NOT APPLY
WHERE THE PRODUCT IS DAMAGED DUE TO IMPROPER PACKAGING.
2- Include the following information:
o
The RMA# supplied by AMETEK Programmable Power Inc. clearly marked on the outside of the box.
o
A return address where the unit can be shipped. Post office boxes are not accepta ble.
o
A contact person, telephone, email where sender can be reached during work hours.
o
A brief description of the problem.
Ship the unit prepaid to the address provided by AMETEK customer service representative.
If you are returning a product from outside of the United States:
In addition to the above, you must include return freight funds if you instrument is out of warranty and are fully
responsible for all documents, duties, tariff, and deposits.

PACKAGING FOR SHIPPING OR STORAGE

Instructions to prepare the instrument for shipping or storage.
1- When returning the unit or sending it to the service center, attach a tag to the unit stating its model number
(available at the front panel label) and its serial number (available at the rea r panel label). Give the date of
purchase and an invoice number, if you have it, as well as a brief description of the problem.
2- For storage or shipping, repack the electronic load in its original box. If the original box is not available, seal the
instrument in a plastic bag and pack it in a 200 lb. (90Kg) test corrugated cardboard carton large enough allow 3
inches (76.2mm) of cushioning material to surround the unit or use a material such as foam slabs or chips or an
appropriate wooden crate used. Please consult with AMETEK shippin g department for proper packing material
and handling.
3- Label the package as shown in Figure 2.1.
4- Mark the address of the service center and your return address carton.
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