Sungrow Logger3000 User Manual page 68

12 Troubleshooting
F F a a u u l l t t
No data exchange
between the and
background via
IEC104
No data exchange
between the and
iSolarCloud
Remote inverter
upgrading failed
62
P P o o s s s s i i b b l l e e c c a a u u s s e e
5. Protocol configuration of
the background is
inconsistent with that of the
device.
1. Network connection
between the and background
is incorrect.
2. IP address of the
forwarding device or
background IP address is
incorrect.
3. The communication device
is abnormal.
4. Background parameters
are incorrectly configured.
1. System time of the is
incorrect.
2. The port ETH2 is abnormal.
3. Communication between
the and devices like inverter
and combiner box is
abnormal.
1. The current inverter does
not support remote upgrading
function, or the upgrading file
is inconsistent with the actual
device type.
User Manual
C C o o r r r r e e c c t t i i v v e e m m e e a a s s u u r r e e
5. Ensure that the protocol
configuration of the
background is consistent with
that of the device.
1. Check that the network
connection between the and
the background is correct.
2. Log into the Web, and click
"Settings" -＞ "IEC104
service settings" to check that
the access address is set to
0.0.0.0.
It is recommended to set the
background IP parameter of
the to 0.0.0.0 or the actual
background IP address.
3. Check that the
communication device is
normal.
4. Ensure that the
background parameters are
correctly configured.
1. Log into the Web, and click
"Settings" -＞ "Time settings"
to check whether the time
setting is correct.
2. Users access the Internet
via the port ETH2.
3. Check that the can
normally communicate with
devices such as inverter and
combiner box.
1. Ensure that the current
inverter supports the remote
upgrading function, and the
sgu file is consistent with the
actual device type.