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NEVER open or disassemble your receiver. This may cause a dangerous situation and will void the warranty.
Symptom
The standby indicator does
not light up
There is no image, no sound,
no display
There are small blocks in the
video, occasionally no sound,
occasionally no signal
Scrambled channel message
No response to remote
control
Password forgotten
The external USB HDD does
not start.
The receiver switches to
standby automatically.
13.0 SPECIFICATIONS
Demodulator
Demodulation:
Input symbol rate:
FEC decoder:
Video
Profile level:
Max. video resolution:
Aspect ratio:
Video resolution:
Audio
Audio decoding:
24
Cause
The mains lead is unplugged/
the multipoint connector is
switched off.
There is no power supply
There is a short circuit in
coaxial cable
Cables are missing or
defective.
A wrong video format was
selected in the OSD settings
The signal is too weak
The channel is scrambled.
The receiver is off.
The handset is not aimed
correctly.
The IR sensor is obstructed.
The handset batteries are
exhausted.
The default password is 0000 Contact the local Service Hotline or send an
The power consumption is
too high.
The Auto Standby function
is activated and has reached
the set time (default 3 hours).
QPSK, 8PSK
DVB-S2 8PSK/QPSK: 2 ~ 45 Ms/s
1/2, 3/5, 2/3, 3/4, 4/5, 5/6, 8/9, 9/10 in DVB-S2 QPSK mode
3/5, 2/3, 3/4, 5/6, 8/9, 9/10 in DVB-S2 8PSK mode
H.264, H.265, VP9
2160p
4:3 and 16:9
HDMI: 480i/480p, 576i/576p, 720p, 1080i, 1080p, 4Kx2K
SCART: PAL
MPEG-1 LAYER 1&2, E-AC-3
Remedy
Check the mains lead/switch the multipoint
connector on.
Check the connection cables
Disconnect device from mains power
supply, eliminate the short circuit in the
coaxial cable or connections, reconnect,
and activate device
Check your connecting cables
Check the settings to make sure your TV
supports the selected format
Check for defective cables or connectors.
Alternatively, reduce the coaxial cable
length
Select an alternative channel.
Plug in and turn on the plug.
Aim the handset at the IR sensor.
Check for obstructions.
Replace the handset batteries.
email to our support via www.strong.tv
Connect an extra power supply adapter to
your USB HDD device.
Set the power down time or disable it in the
SettingsTime Setting menu, parameter Auto
Standby After.
English
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