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Closing A Service Call By Using Aix Or Linux - IBM Power Systems EMX0 PCIe Gen3 Manual

Chassis management card for the i/o expansion drawer
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v Yes: Continue with the next step.
v No: Go to step 34 on page 40 to process the next partition in the list you recorded in step 14 on
page 39.
39. If the system attention LED is still on, turn off the LED as described in "Activating and deactivating
LEDs" on page 47. This completes the repair. Return the system to the customer.
Note: If, during the processing of the list of open service action events, some service action events
remained open, further service actions might be required to complete the repair.

Closing a service call by using AIX or Linux

If the server is not connected to a management console and not using Integrated Virtualization Manager
(IVM), perform these procedures to close serviceable events, clear hardware messages, and prepare the
server to return to the customer.
Follow this checklist before performing the procedure:
v Return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the
way the system is configured or partitioned.
v While you were performing the problem analysis on the original serviceable event, other
serviceable-event numbers might have been opened. Close all serviceable events that were opened as a
result of your service activity.
v Ensure that server verification has been performed and that no problems require additional service
actions.
v If the repair was done by using the IVM online repair procedures, ensure that the original serviceable
event is now closed.
1. Did you use a hot-swap operation by using an AIX diagnostics service aid to change the FRU?
v Yes: Go to step 4
v No: Continue with the next step.
2. Do you have any field-replaceable units (FRUs) (for example cards, adapters, cables, or devices) that
were removed during problem analysis that you want to put back into the system?
Note: If the system backplane or battery has been replaced and you are loading diagnostics from a
server over a network, it might be necessary for the customer to set the network boot information
for this system before diagnostics can be loaded. Also, set the system time and date information after
the repair is completed.
v Yes: Reinstall all of the FRUs that were removed during problem analysis. Go to step 3
v No: Continue with the next step.
3. Is the system or logical partition that you are performing a repair action on running the AIX
operating system?
v Yes: Continue with the next step.
v No: Go to step 5.
4. Does the system or logical partition you are performing a repair action on have the AIX operating
system installed?
Note: If you have just replaced a hard disk in the root volume group, answer no to this question.
v Yes: Go to step 7 on page 42.
v No: Continue with the next step.
5. Run stand-alone diagnostics in problem determination mode from either a CD-ROM or from a
Network Installation Management (NIM) server.
Note: For instructions about running stand-alone diagnostics from a CD and not by using an HMC,
go to Running the stand-alone diagnostics from CD on a server without an HMC attached.
Common procedures for removing or replacing the chassis management card
41

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